My bike was stolen — what is the procedure?

Direct answer

Report it to Politie — Police-on-web (police.be) with the frame number — without it the bike cannot be traced or claimed; the number is on the frame, the receipt or your registration. Check MyBike (Brussel) / gestolenfietsen.be (politie) (gestolenfietsen.be), the bike register or lost-property route for Belgium: recovered bikes are matched there, and registering yours now makes the next theft a claim. Contents or bike insurance pays with the police report; if they refuse, Gevonden voorwerpen gemeente / NMBS Lost & Found (belgiantrain.be).

Call firstPolitie — Police-on-web

Report toMyBike (Brussel) / gestolenfietsen.be (politie)

If that failsGevonden voorwerpen gemeente / NMBS Lost & Found

🗣️ What to say

"My bicycle, [brand, model, colour, frame number], was stolen on [date] between [time] and [time] at [place], locked with [lock]. Photos attached. I want to file a report and get a case number for my insurer."

🪜 Step by step

Frame numberUnder the bottom bracket, on the head tube or the receipt. Photograph it now for the next time.
Report to Politie — Police-on-webOnline, ten minutes. Case number for insurance and for the register.
Register: MyBike (Brussel) / gestolenfietsen.be (politie)Mark it stolen in the national register; check it weekly and second-hand sites.
InsuranceHousehold or bike insurance: report within the deadline, with the police number and the receipt.
Found it for sale?Do not confront. Give the police the listing and the frame number; they recover it.

📇 All contacts

Politie — Police-on-webOnline report, case number immediatelyAlways — the basis for bank, insurer and platform🔗 www.police.be/nl/e-loket

MyBike (Brussel) / gestolenfietsen.be (politie)Bike registration and stolen-bike databaseRight after the theft, with the frame number🔗 www.gestolenfietsen.be

Gevonden voorwerpen gemeente / NMBS Lost & FoundLost propertyIn the first days🔗 www.belgiantrain.be/nl/support/travel-info/lost-and-found

Gemeentebestuur / stadsbestuurNuisances, roads, waste, population registry, lost propertyFor anything the municipality handles🔗 www.belgium.be/nl/over_belgie/overheid/gemeenten

Ombudsman van de VerzekeringenFree mediation with insurersAfter the insurer's refusal📞 02 547 58 71 🔗 www.ombudsman-insurance.be

❓ Frequently asked

Is it worth reporting?

Yes — insurance requires it, recovered bikes are returned only to reported owners, and the statistics decide where police put effort.

I have no receipt

Photos, the frame number, a bank statement of the purchase are enough for the report and usually for the insurer.

E-bike with an app

Report the location the app shows to the police; do not go alone.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“report stolen bicycle police”
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🧭 Is this still correct?

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🚲 My bike was stolen — what is the procedure?