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Electricity & gas · Romania
Checked 2026-09-27

💸 I can’t pay my energy bill in Romania. Can they cut me off?

The short answer

A cut-off is the last step, not the first. There are rules on notice and protection, and help if your income is low.

📜 The rules in Romania

Protection against cut-off

Before a cut-off your supplier must tell you in good time about alternatives, such as payment plans or debt advice, at no cost. Vulnerable customers can ask to pay a bill in instalments over at least 3 months. If someone at home needs electric life-support equipment, give your supplier the medical documents.

Official source: anre.ro · Checked 2026-09-27

Help if money is tight

Under Law 226/2021, low-income households can get heating aid in the cold season (for district heat, gas, electricity or solid/liquid fuel) and a fixed monthly energy supplement. The income limits are set per season. Apply at your town hall.

Ajutor pentru încălzirea locuinței și supliment pentru energie (Legea nr. 226/2021)
Official source: primariaclujnapoca.ro · Checked 2026-09-30

🪜 Step by step

  1. Act before the deadlineContact the supplier as soon as you know you cannot pay and ask for a payment plan. Put it in writing.
  2. Check the protection rulesSee below what notice the supplier must give and when a cut-off is not allowed in Romania.
  3. Ask for supportCheck the support scheme below and contact free debt or energy advice.
  4. Answer every letterKeep copies. If a cut-off is announced wrongly, complain straight away to the supplier and the dispute body.

📇 Who to contact

Ajutor pentru încălzirea locuinței și supliment pentru energie (Legea nr. 226/2021)Discount or support scheme for energy costsIf you have a low income or receive benefits
Autoritatea Națională de Reglementare în Domeniul Energiei (ANRE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 021.9782🔗 anre.ro

❓ Questions

Can they cut me off without warning?

No, written notice is required. The exact period for Romania is on this page.

Is there winter protection?

Some countries have it. The rules for Romania are shown on this page.

Does a payment plan stop a cut-off?

A payment plan you keep to generally prevents a cut-off. Get it confirmed in writing.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→🏚️Supplier went bust→📣Complaint about a supplier→

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