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Electricity & gas · Luxembourg
Checked 2026-09-27

💸 I can’t pay my energy bill in Luxembourg. Can they cut me off?

The short answer

A cut-off is the last step, not the first. There are rules on notice and protection, and help if your income is low.

📜 The rules in Luxembourg

Protection against cut-off

15 days after the due date you get a reminder; 15 days later the supplier announces a cut within 30 days and informs the municipal social office. No cut while the social office handles your aid request; if you get social aid, a prepayment meter replaces a cut.

Official source: myilr.lu · Checked 2026-09-27

Help if money is tight

There is no social energy tariff. Help comes through social legislation: the social office (office social) of your municipality can take over energy costs and guarantee a minimum supply for heating, cooking and lighting.

Official source: myilr.lu · Checked 2026-09-27

🪜 Step by step

  1. Act before the deadlineContact the supplier as soon as you know you cannot pay and ask for a payment plan. Put it in writing.
  2. Check the protection rulesSee below what notice the supplier must give and when a cut-off is not allowed in Luxembourg.
  3. Ask for supportCheck the support scheme below and contact free debt or energy advice.
  4. Answer every letterKeep copies. If a cut-off is announced wrongly, complain straight away to the supplier and the dispute body.

📇 Who to contact

Klima-AgenceFree advice on energy costs and saving energyWhen bills are too high or you are behind on payments🔗 www.klima-agence.lu
Service de médiation de l'ILRSettles disputes with energy companiesWhen the company has not solved your complaint📞 (+352) 28 228 444🔗 www.ilr.lu/mediation
Institut Luxembourgeois de Régulation (ILR)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 (+352) 28 228 228🔗 www.ilr.lu

❓ Questions

Can they cut me off without warning?

No, written notice is required. The exact period for Luxembourg is on this page.

Is there winter protection?

Some countries have it. The rules for Luxembourg are shown on this page.

Does a payment plan stop a cut-off?

A payment plan you keep to generally prevents a cut-off. Get it confirmed in writing.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→🏚️Supplier went bust→📣Complaint about a supplier→

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