My energy bill is wrong or far too high in Luxembourg. What now?
Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.
📜 The rules in Luxembourg
What to do first
First send a written complaint to your supplier or grid operator. If it is not solved, and no court case is pending, ask the ILR for free mediation and attach your complaint and any reply.
Protection against cut-off
15 days after the due date you get a reminder; 15 days later the supplier announces a cut within 30 days and informs the municipal social office. No cut while the social office handles your aid request; if you get social aid, a prepayment meter replaces a cut.
🪜 Step by step
- Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
- Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
- Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
- EscalateIf the supplier does not fix it in time, go to the dispute body below.
📇 Who to contact
❓ Questions
Should I pay a bill I dispute?
If you can, pay the part you agree with and dispute the rest in writing. That protects you best.
Can the supplier estimate my use?
Yes, if no reading was available. You can always send a real reading and ask for a correction.
How far back can they bill me?
The limits differ per country. Ask the energy regulator if you get a large back-bill.
📎 Sources
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