New or bigger grid connection in Luxembourg: how long may it take and who do I complain to?
A new home, a heat pump, a charging point or solar panels can need a new or bigger connection. The grid operator does this work, and many countries set deadlines and rules on costs.
📜 The rules in Luxembourg
Grid connection
The owner or builder contacts the local grid operator and signs a connection contract. The first connection costs, which may be charged as a flat fee, and the civil works are paid by the applicant.
- At Creos, your electrician usually files the request via myCreos. After a site meeting and inspection of the preparatory work, Creos carries out the work within 30 days. Prices follow its service catalogue reviewed by the ILR. (creos-net.lu)
🪜 Step by step
- Apply to the grid operatorApply to the grid operator for your address, not your supplier. Say what you want to connect and the capacity you need.
- Ask for a quote and a dateThe grid operator should tell you the cost and when the work will be done. See the rules for Luxembourg below.
- Keep track of deadlinesWrite down the dates. If a deadline is missed, ask why in writing.
- Complain if it goes wrongComplain to the grid operator first, then to the body named below.
📇 Who to contact
❓ Questions
Who pays for the connection?
Usually the customer pays a connection charge set by the grid operator or the regulator.
Why does my grid operator refuse or delay?
Sometimes the local grid is full. Ask for the reason and the expected date in writing.
Do I need a new connection for solar panels?
Often not for small systems, but you usually have to register them with the grid operator.
📎 Sources
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