New grid connection in France: deadlines, complaints

The short answer

A new home, a heat pump, a charging point or solar panels can need a new or bigger connection. The grid operator does this work, and many countries set deadlines and rules on costs.

📜 The rules in France

Grid connection

Ask Enedis for a new connection online via Connect-Racco. Enedis estimates 2–6 weeks for the quote, 6–18 weeks for the work and 1–2 weeks for switching on, depending on distance to the grid and power. Costs follow Enedis's published connection price schedule.

Before switching on you need a supply contract, the paid connection invoice and a Consuel certificate for your indoor wiring. (enedis.fr)
If a connection takes too long, you can go to the Médiateur national de l'énergie after a written complaint. Disputes about access to the grid can also go to CRE's dispute committee (CoRDiS), which does not award compensation. (service-public.gouv.fr)

Enedis – Connect-RaccoOnline connection request, quote, tracking and payment🔗 connect-racco.enedis.fr

Comité de règlement des différends et des sanctions (CoRDiS) de la CRESettles disputes between grid users and grid operators about access to or use of the grid; no compensation claims🔗 cre.fr

Official source: enedis.fr · Checked 2026-09-30

🪜 Step by step

Apply to the grid operatorApply to the grid operator for your address, not your supplier. Say what you want to connect and the capacity you need.
Ask for a quote and a dateThe grid operator should tell you the cost and when the work will be done. See the rules for France below.
Keep track of deadlinesWrite down the dates. If a deadline is missed, ask why in writing.
Complain if it goes wrongComplain to the grid operator first, then to the body named below.

📇 Who to contact

Enedis – Connect-RaccoOnline connection request, quote, tracking and payment🔗 connect-racco.enedis.fr/prac-internet/custom/C5E/accueil

Comité de règlement des différends et des sanctions (CoRDiS) de la CRESettles disputes between grid users and grid operators about access to or use of the grid; no compensation claims🔗 www.cre.fr/la-cre/le-cordis/demande-de-reglement-des-differends.html

Enedis — About 95% of mainland France (electricity)Runs the local grid, meters and connectionsPower cut, meter problem, new connection📞 09 726 750 XX (XX = département)🔗 www.enedis.fr

Commission de régulation de l'énergie (CRE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.cre.fr

Médiateur national de l'énergieSettles disputes with energy companiesWhen the company has not solved your complaint📞 0 800 112 212 🔗 www.energie-mediateur.fr

❓ Questions

Who pays for the connection?

Usually the customer pays a connection charge set by the grid operator or the regulator.

Why does my grid operator refuse or delay?

Sometimes the local grid is full. Ask for the reason and the expected date in writing.

Do I need a new connection for solar panels?

Often not for small systems, but you usually have to register them with the grid operator.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🔗 New or bigger grid connection in France: how long may it take and who do I complain to?