District heating, heating oil or bottled gas in Slovenia: what are my rights?
Not every home is on the gas grid. District heating, heating oil and LPG have their own rules, and often a different body handles complaints.
📜 The rules in Slovenia
Heating without the gas grid
District heating prices are regulated by the Agencija za energijo under the Heat Supply Act (ZOTDS). Public-service distributors set prices using the agency's methodology and need its approval before applying them.
- Extra-light heating oil (ELKO) has a regulated price under the Uredba o oblikovanju cen določenih naftnih derivatov. Since 24 March 2026 regulated prices are set every 7 days and published on the official energy portal. (energetika-portal.si)
🪜 Step by step
- Know what heats your homeDistrict heating from a network, oil or LPG from a tank, or bottled gas. The rules differ for each.
- Check the rules for SloveniaSee below who supervises heat and fuel suppliers and what they must tell you about prices.
- Complain in writing firstWrite to the heat or fuel supplier with your bill and what you want changed. Keep a copy.
- Escalate to the right bodyIf that does not help, go to the body named below.
📇 Who to contact
❓ Questions
Can I leave district heating?
That depends on the network and the rules in Slovenia. Contracts are often long; check the notice terms.
Are heating oil prices regulated?
Usually not; you compare offers. Where there is an official price or cap, it is shown on this page.
Who checks the safety of LPG tanks and bottles?
The supplier and the installer have safety duties. If you smell gas, leave at once and call the emergency number from outside.
📎 Sources
🧭 Is this still correct?
We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.
⚠️ Readers report that something here may have changed — we are checking it.
✅ Thank you — this keeps the page up to date for everyone.