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Electricity & gas · Slovenia
Checked 2026-09-27

📈 My energy supplier is raising prices in Slovenia. What can I do?

The short answer

A supplier cannot raise your price overnight. It has to warn you in advance, and that notice often gives you the right to leave.

📜 The rules in Slovenia

Price rises

Your supplier must tell you directly at least one month before a price rise or change of terms. You may then leave within one month after it takes effect, without notice period or penalty.

Official source: agen-rs.si · Checked 2026-09-27

Switching supplier

Switching supplier is free and must be completed within 21 days of a complete request. You only contact the new supplier, which can handle everything. You get a final bill from the old supplier within 6 weeks. Leaving within the first year may cost what your contract says.

Official source: agen-rs.si · Checked 2026-09-27

🪜 Step by step

  1. Read the letterNote the new price, the date it starts, and whether your contract has a fixed price until a certain date.
  2. Check if it is allowedA fixed price normally cannot be raised before its end date. Compare the notice you got with the rules for Slovenia below.
  3. Compare and decideCheck whether another offer is cheaper. If you leave because of the increase, do it before the new price applies.
  4. Complain if the rules were brokenIf you were not informed properly, complain in writing to the supplier, then to the dispute body below.

📇 Who to contact

Primerjalnik stroškov oskrbe z električno energijo in zemeljskim plinom officialCompare electricity and gas offersBefore you switch, or when your price goes up🔗 aplikacije.agen-rs.si/web/primerjalnikPonudb
Neodvisni izvajalec izvensodnega reševanja potrošniških sporov (določi ga vsak dobavitelj); za spore z operaterjem: Agencija za energijoSettles disputes with energy companiesWhen the company has not solved your complaint🔗 www.agen-rs.si/gospodinjski/elektrika/kako-se-lahko-pritozim/spor-z-dobaviteljem
Agencija za energijoSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 (02) 234 03 00🔗 www.agen-rs.si

❓ Questions

Can a fixed price be raised?

Normally not during the fixed period, unless your contract says so. Taxes and levies can still change.

Do I pay an exit fee if I leave after a price rise?

In many countries you can leave without a fee when the price goes up. The rules for Slovenia are on this page.

What if I missed the letter?

Ask the supplier for a copy and the date it was sent. If they cannot show proper notice, complain.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→📣Complaint about a supplier→

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