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Electricity & gas · Slovakia
Checked 2026-09-27

🧾 My energy bill is wrong or far too high in Slovakia. What now?

The short answer

Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.

📜 The rules in Slovakia

What to do first

First ask your supplier in writing to fix the problem. You can apply to ÚRSO if it refuses or does not answer within 30 days, and within one year. Disputes over 20 EUR; apply by e-mail ars@urso.gov.sk or post.

ÚRSO – alternatívne riešenie spotrebiteľských sporov · free 📞 02/581 004 81 🔗 urso.gov.sk
Official source: urso.gov.sk · Checked 2026-09-27

Protection against cut-off

If you miss a payment, the supplier must warn you, set a new due date at least 10 days after the warning, and tell you that supply will be interrupted if you still do not pay. A complaint does not postpone the due date.

Official source: urso.gov.sk · Checked 2026-09-27

🪜 Step by step

  1. Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
  2. Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
  3. Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
  4. EscalateIf the supplier does not fix it in time, go to the dispute body below.

📇 Who to contact

ÚRSO – alternatívne riešenie spotrebiteľských sporovSettles disputes with energy companiesWhen the company has not solved your complaint📞 02/581 004 81🔗 www.urso.gov.sk/alternativne-riesenie-spotrebitelskych-sporov
Úrad pre reguláciu sieťových odvetví (ÚRSO)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.urso.gov.sk

❓ Questions

Should I pay a bill I dispute?

If you can, pay the part you agree with and dispute the rest in writing. That protects you best.

Can the supplier estimate my use?

Yes, if no reading was available. You can always send a real reading and ask for a correction.

How far back can they bill me?

The limits differ per country. Ask the energy regulator if you get a large back-bill.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→💸Can’t pay the bill→🏚️Supplier went bust→📣Complaint about a supplier→

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