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Electricity & gas · Czechia
Checked 2026-09-30

🩺 I depend on medical equipment or I am vulnerable: is there extra protection in Czechia?

The short answer

People who rely on electrically powered medical equipment, older people and people on a low income often get extra protection. You usually have to register or tell your supplier and grid operator.

📜 The rules in Czechia

Vulnerable and medical customers

People who depend on a medical device that needs a continuous power supply can be registered as vulnerable customers with a doctor's confirmation (valid up to 2 years). They get 15 days' notice of planned outages and of termination for non-payment.

  • Before cutting off a vulnerable customer, the supplier must alert the social authorities; the supplier of last resort also covers them for 3 months. (eru.gov.cz)
Official source: eru.gov.cz · Checked 2026-09-30

🪜 Step by step

  1. Check who counts as vulnerableSee below who is protected in Czechia and what the protection covers.
  2. Register or inform your supplierAsk your supplier and grid operator how to register. A doctor's certificate may be needed.
  3. Plan for a power cutProtection against cut-offs for debt does not stop faults. Keep a backup plan for your equipment.
  4. Keep your details up to dateTell your supplier when your situation changes, and renew any certificate in time.

📇 Who to contact

Energetický regulační úřad – mimosoudní řešení spotřebitelských sporůSettles disputes with energy companiesWhen the company has not solved your complaint📞 +420 564 578 666🔗 eru.gov.cz/spor-s-dodavatelem
Energetický regulační úřad (ERÚ)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +420 564 578 666🔗 eru.gov.cz

❓ Questions

Can I be cut off for debt if I am registered?

Many countries forbid or limit cut-offs for protected customers. The rules for Czechia are on this page.

Will I be warned before planned works?

Registered customers are often told about planned interruptions in advance. Ask your grid operator.

Is there help with the costs?

Many countries have a social tariff or support scheme. Ask your supplier and your municipality.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

💸Can’t pay the bill→🤝Help with energy costs→🔌Power cut→🔄Switching supplier→📈Price increase→

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