New grid connection in Malta: deadlines, complaints

The short answer

A new home, a heat pump, a charging point or solar panels can need a new or bigger connection. The grid operator does this work, and many countries set deadlines and rules on costs.

📜 The rules in Malta

Grid connection

Maltese law does not define a time limit for connecting a new customer. REWS reports that in 2024 Enemalta took on average 12.9 days from application to installing the meter for a new non-complex connection.

Complaints about connection or voltage quality go first to Enemalta plc. Complaints against the network operator can then be referred to REWS, which must decide within four months (extendable by two months with your agreement). (rews.org.mt)
Applications for a new electricity service are submitted to ARMS Ltd using its application forms. (arms.com.mt)

Enemalta plcNetwork operator: carries out connections and handles connection and voltage complaints.🔗 enemalta.com.mt

Official source: rews.org.mt · Checked 2026-09-30

🪜 Step by step

Apply to the grid operatorApply to the grid operator for your address, not your supplier. Say what you want to connect and the capacity you need.
Ask for a quote and a dateThe grid operator should tell you the cost and when the work will be done. See the rules for Malta below.
Keep track of deadlinesWrite down the dates. If a deadline is missed, ask why in writing.
Complain if it goes wrongComplain to the grid operator first, then to the body named below.

📇 Who to contact

Enemalta plcNetwork operator: carries out connections and handles connection and voltage complaints.🔗 www.enemalta.com.mt

Enemalta plc — Malta u GħawdexRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 153 🔗 enemalta.com.mt/contact

Regulator for Energy and Water Services (REWS)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +356 2295 5000 🔗 www.rews.org.mt

REWS – Dispute Resolution (S.L. 545.30)Settles disputes with energy companiesWhen the company has not solved your complaint📞 +356 2295 5000 🔗 www.rews.org.mt/dispute-resolution

❓ Questions

Who pays for the connection?

Usually the customer pays a connection charge set by the grid operator or the regulator.

Why does my grid operator refuse or delay?

Sometimes the local grid is full. Ask for the reason and the expected date in writing.

Do I need a new connection for solar panels?

Often not for small systems, but you usually have to register them with the grid operator.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🔗 New or bigger grid connection in Malta: how long may it take and who do I complain to?