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Electricity & gas · Malta
Checked 2026-09-27

🧾 My energy bill is wrong or far too high in Malta. What now?

The short answer

Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.

📜 The rules in Malta

What to do first

First complain to Enemalta or ARMS and complete their complaints process. If you are still not satisfied, send REWS the Notice of Dispute form with your bills and correspondence; REWS aims to decide within 90 days.

REWS – Dispute Resolution (S.L. 545.30) · free 📞 +356 2295 5000 🔗 rews.org.mt
Official source: rews.org.mt · Checked 2026-09-27

Protection against cut-off

Unpaid bills bring interest and late fees, reminders on later bills and a final suspension notice with a deadline. Contact ARMS early to agree instalments. Supply is not cut while a well-founded billing dispute is open; after payment it is restored within about 24 hours.

Official source: enemalta.com.mt · Checked 2026-09-27

🪜 Step by step

  1. Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
  2. Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
  3. Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
  4. EscalateIf the supplier does not fix it in time, go to the dispute body below.

📇 Who to contact

REWS – Dispute Resolution (S.L. 545.30)Settles disputes with energy companiesWhen the company has not solved your complaint📞 +356 2295 5000🔗 www.rews.org.mt/dispute-resolution
Regulator for Energy and Water Services (REWS)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +356 2295 5000🔗 www.rews.org.mt
Malta Competition and Consumer Affairs Authority (MCCAA) – Consumer Helpline 8007 4400Independent advice for consumersFor advice, template letters and a second opinion🔗 mccaa.org.mt

❓ Questions

Should I pay a bill I dispute?

If you can, pay the part you agree with and dispute the rest in writing. That protects you best.

Can the supplier estimate my use?

Yes, if no reading was available. You can always send a real reading and ask for a correction.

How far back can they bill me?

The limits differ per country. Ask the energy regulator if you get a large back-bill.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

📈Price increase→💸Can’t pay the bill→🏚️Supplier went bust→📣Complaint about a supplier→🔌Power cut→

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