Where do I complain about my energy company in Albania?

The short answer

Start with the company itself, in writing. If that does not solve it, an independent body settles disputes with energy companies.

📜 The rules in Albania

What to do first

First complain to your supplier. If it does not answer in time or you disagree, file ERE's standard complaint form (within 12 months). ERE forwards it within 15 days and the company must reply within 10 working days.

Enti Rregullator i Energjisë (ERE) – trajtimi i ankesave 📞 0800 2323 🔗 ere.gov.al

Official source: ere.gov.al · Checked 2026-09-27

🪜 Step by step

Complain to the companyWrite to customer service: the problem, what you want, and proof. Ask for a reference number.
Note the deadlineSee below how long the company has to answer before you can escalate in Albania.
Go to the dispute bodyIf there is no solution, file your case with the dispute body below.
Report rule-breakingYou can also inform the regulator. It does not settle individual cases everywhere, but it uses complaints to act.

📇 Who to contact

Enti Rregullator i Energjisë (ERE) – trajtimi i ankesaveSettles disputes with energy companiesWhen the company has not solved your complaint📞 0800 2323 🔗 www.ere.gov.al/sq/sherbime-konsumatori/formulari-i-ankesave

Enti Rregullator i Energjisë (ERE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 0800 2323 🔗 www.ere.gov.al

Komisioni i Mbrojtjes së Konsumatorit (KMK)Independent advice for consumersFor advice, template letters and a second opinion🔗 kmk.ekonomia.gov.al

❓ Questions

Does it cost anything?

Many dispute bodies are free for consumers. The details for Albania are on this page.

Is the decision binding?

That differs per country and body. The dispute body explains it before you start.

Can I still go to court?

Yes. Going to a dispute body does not take away your right to go to court.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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📣 Where do I complain about my energy company in Albania?