← FFCheckElectricity & gasSQ
Electricity & gas · Albania
Checked 2026-09-30

🔗 New or bigger grid connection in Albania: how long may it take and who do I complain to?

The short answer

A new home, a heat pump, a charging point or solar panels can need a new or bigger connection. The grid operator does this work, and many countries set deadlines and rules on costs.

📜 The rules in Albania

Grid connection

For a new low-voltage connection up to 20 kW, apply with your documents at an OSSH customer care office. OSSH inspects the building and approves the connection point; the connection must be completed within 20 working days, and power is switched on when the meter is installed.

  • OSSH calculates the connection cost; you must pay it within 7 working days of being notified, or the application is refused and you must apply again. Connection tariffs for households are set in the ERE regulation (amended by ERE decision no. 145 of 19.07.2024). (ere.gov.al)
  • Home solar systems of 10.8 kW or less (self-producers) connect to the distribution grid after a notification to the distribution operator. (ere.gov.al)
Official source: ere.gov.al · Checked 2026-09-30

🪜 Step by step

  1. Apply to the grid operatorApply to the grid operator for your address, not your supplier. Say what you want to connect and the capacity you need.
  2. Ask for a quote and a dateThe grid operator should tell you the cost and when the work will be done. See the rules for Albania below.
  3. Keep track of deadlinesWrite down the dates. If a deadline is missed, ask why in writing.
  4. Complain if it goes wrongComplain to the grid operator first, then to the body named below.

📇 Who to contact

Operatori i Sistemit të Shpërndarjes (OSSH) – OSHEE Group — I gjithë vendiRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 +355 42274141🔗 oshee.al
Enti Rregullator i Energjisë (ERE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 0800 2323🔗 www.ere.gov.al
Enti Rregullator i Energjisë (ERE) – trajtimi i ankesaveSettles disputes with energy companiesWhen the company has not solved your complaint📞 0800 2323🔗 www.ere.gov.al/sq/sherbime-konsumatori/formulari-i-ankesave

❓ Questions

Who pays for the connection?

Usually the customer pays a connection charge set by the grid operator or the regulator.

Why does my grid operator refuse or delay?

Sometimes the local grid is full. Ask for the reason and the expected date in writing.

Do I need a new connection for solar panels?

Often not for small systems, but you usually have to register them with the grid operator.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

☀️Solar panels→📣Complaint about a supplier→🔄Switching supplier→📈Price increase→🧾Wrong or high bill→

More help in Albania

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Albania that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.