Taxi overcharged — Kommunen · Denmark

Direct answer

Taxis are licensed and their tariffs regulated: note the licence number (on the door, the dashboard, the receipt) — that is what a complaint needs. Ride-hailing apps have an in-app complaint route that refunds first and asks later. For licensed taxis, Kommunen — Borgerservice (borger.dk) — the municipality or licensing authority — takes complaints about tariff, refusal, route and conduct and can sanction the licence. Forbrug.dk — Forbrugerrådet Tænk (forbrug.dk) helps recover an overcharge; threats, assault or a driver who would not let you out: Politiet — anmeldelse (114).

Call firstKommunen — Borgerservice

Report toForbrug.dk — Forbrugerrådet Tænk

If that failsPolitiet — anmeldelse

🗣️ What to say

"On [date] at [time] I took taxi [licence number / plate] from [A] to [B]. The driver [charged [amount] against a regulated fare of about [amount] / refused the meter / took a detour / refused the card]. Receipt / app screenshot attached. I ask for a refund of the excess and for the complaint to be recorded against the licence."

🪜 Step by step

Ask for a receiptAlways. It has the licence number, the fare and the time. No receipt: photograph the licence plate and the door number.
App: complain in-appFare review is largely automatic; most overcharges are refunded within a day.
Licensed taxi: Kommunen — BorgerserviceOnline form with the licence number; authorities track complaints per licence.
Money: Forbrug.dk — Forbrugerrådet TænkThe consumer body helps with the refund; card payments can be disputed at the bank for an amount you did not agree.
Safety: Politiet — anmeldelseReport assault, threats or a refusal to let you leave to the police, immediately, with the licence number.

📇 All contacts

Kommunen — BorgerserviceNuisances, roads, waste, registration, lost propertyFor anything the municipality handles🔗 www.borger.dk

Forbrug.dk — Forbrugerrådet TænkGuidance, templates, adviceWhen the shop refuses🔗 www.forbrug.dk

Politiet — anmeldelseReport online or via 114Always — the basis for bank, insurer and platform📞 114 🔗 politi.dk/anmeld-kriminalitet

Færdselsstyrelsen / MotorstyrelsenInspection, registration, complaints about inspection stationsFor inspection appeals and vehicle data📞 72 21 88 99 🔗 www.fstyr.dk

❓ Frequently asked

The driver refused a card

In most cities licensed taxis must accept cards; refusing is a licence offence. Report with the number.

Airport rip-off, no meter

Unlicensed drivers approaching in the terminal are the classic. Use the official rank or an app; report the licence number if it was a real taxi.

I left something in the taxi

The operator or the app's lost-property line; the licence number and the time find the car.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

“taxi complaint Denmark”
“taxi overcharged refund”
“report taxi driver licence”
“ride hailing complaint refund”
“taxi refused card payment”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

Your tools for Denmark

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · DenmarkElectricity & gasThe rules that protect you as an electricity and gas customer in Denmark, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.

🚕 A taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?