Unwanted sales calls — КРС · Bulgaria

Direct answer

Cold calls to consumers are banned or opt-in in most EU countries, and the rest have a do-not-call register: register your number once, and every call after that is a fine for the caller. Tell each caller "remove me, I object" — that objection is absolute under GDPR. Report persistent callers with the number and time to КРС — Комисия за регулиране на съобщенията (02 949 27 60), which enforces the telemarketing rules, and to Комисия за защита на личните данни (КЗЛД) (02 915 3518) for the data-protection side. Комисия за защита на потребителите (КЗП) (0700 111 22) collects patterns and scam numbers.

Call firstКРС — Комисия за регулиране на съобщенията

Report toКомисия за защита на личните данни (КЗЛД)

If that failsКомисия за защита на потребителите (КЗП)

🗣️ What to say

"I am registered on the do-not-call list / I object to any marketing calls. Remove my number and my data from your records now and confirm in writing. Which company are you, and where did you get my number?"

🪜 Step by step

Register your numberOn the national do-not-call register; it is free and takes a minute.
Ask, record, hang upCompany name, where they got your number, then "remove me". Note date, time and the calling number.
Objection in writingTo the company, if you know it — GDPR Article 21; marketing must stop immediately.
Report to КРС — Комисия за регулиране на съобщенията and Комисия за защита на личните данни (КЗЛД)Numbers, dates, what they sold. Fines follow patterns of reports.
Block on the phoneBlock the number, enable the carrier's spam filter; report scam calls (fake bank, fake police) to the police as well.

📇 All contacts

КРС — Комисия за регулиране на съобщениятаComplaints against telecom operatorsAfter complaining to the operator without a solution📞 02 949 27 60 🔗 crc.bg

Комисия за защита на личните данни (КЗЛД)Complaints against companies, inspections, finesWhen the company does not answer within a month or misuses data📞 02 915 3518 🔗 www.cpdp.bg

Комисия за защита на потребителите (КЗП)Complaints, inspections, fines for tradersWhen the shop refuses📞 0700 111 22 🔗 kzp.bg/podavane-na-zhalba

Национален съвет за подпомагане и компенсация на пострадали от престъпления / 116 006Support and state compensationAfter any crime📞 116 006 🔗 www.compensation.bg

❓ Frequently asked

They said I "agreed" on a comparison site

Consent to marketing must be specific and separate; buried consent is invalid. Withdraw it in writing and report.

The number changes every time

Spoofing. Report anyway with the times; the regulator traces the carrier behind the calls.

A "contract" was concluded by phone

For consumers, most countries require written confirmation for phone sales; a contract you never confirmed does not exist. Dispute it in writing.

📎 Sources

Last checked: 2026-09-26

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☎️ I keep getting unwanted sales calls — how do I stop them, and who enforces it?