← FFCheckWho do I contact?HR
Money · Croatia
Updated September 2026

🔁 They will not let me cancel my subscription — who helps?

Direct answer

Since 2022, a contract you can sign online must be cancellable online too, and after the first term it renews only month to month with a one-month notice in most EU countries. Cancel in writing (email is fine), keep the proof, and stop the direct debit if they keep charging. Državni inspektorat — tržišna inspekcija (01 2375 100) is the consumer body for Croatia and takes complaints about subscription traps; for a company in another EU country, Europski potrošački centar Hrvatska (ecc-croatia.hr) helps free of charge. The last step is Centar za mirenje HGK / Sud časti HGK (hgk.hr).

Call firstDržavni inspektorat — tržišna inspekcija
Report toEuropski potrošački centar Hrvatska
If that failsCentar za mirenje HGK / Sud časti HGK

🗣️ What to say

"I cancel my subscription [number] with effect from the earliest possible date. Please confirm the end date in writing within 14 days. I do not consent to any further charges after that date."

🪜 Step by step

  1. Cancel in writing, datedEmail to the address in the terms, or the online cancel button. Screenshot the confirmation. Phone-only cancellation is not allowed for consumers.
  2. Know the termAfter the initial period, the contract is month to month with one month's notice in most countries. A tacit renewal for another year is not valid unless you were clearly warned.
  3. Stop the moneyRevoke the direct debit or card mandate at your bank. Charges after a valid cancellation can be reclaimed.
  4. Complain to Državni inspektorat — tržišna inspekcijaAttach the cancellation and the charges. Repeated complaints about the same company trigger enforcement.
  5. Cross-border or stubborn: Europski potrošački centar Hrvatska, then Centar za mirenje HGK / Sud časti HGKECC for companies elsewhere in the EU; the dispute body if the company simply refuses.

📇 All contacts

Državni inspektorat — tržišna inspekcijaReports, inspections, fines for tradersWhen the shop refuses📞 01 2375 100🔗 dirh.gov.hr/podnosenje-prijava/83
Europski potrošački centar HrvatskaFree help with sellers in other EU countriesSeller in another EU country, Norway or Iceland🔗 ecc-croatia.hr
Centar za mirenje HGK / Sud časti HGKADR; the trader usually settlesAfter a written complaint without a solution🔗 www.hgk.hr/centar-za-mirenje
Javni bilježnik — platni nalog / općinski sudEnforcement on an authentic document or a lawsuitLast step, with a clear claim🔗 sudovi.hr

❓ Frequently asked

They say I must call to cancel

For a contract signed online, no. Write instead and say the online route was unavailable.

I cancelled but they keep charging

Reclaim the amounts through your bank (unauthorised direct debits can be reversed) and send the company a final demand.

Gym, dating app, streaming — same rules?

Same EU rules, with national details on notice periods. Gyms are the classic case; the one-month rule applies after the first term.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “cannot cancel subscription Croatia”
  • “subscription auto renewal rights”
  • “gym contract cancel notice period”
  • “company keeps charging after cancellation”
  • “cancel online contract law Croatia”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📦Faulty goods, no refund→📶Phone or internet contract→💳Scammed online→⚡Energy bill dispute→

Your tools for Croatia

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · CroatiaElectricity & gasThe rules that protect you as an electricity and gas customer in Croatia, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.