Taxi overcharged — Grad · Croatia

Direct answer

Taxis are licensed and their tariffs regulated: note the licence number (on the door, the dashboard, the receipt) — that is what a complaint needs. Ride-hailing apps have an in-app complaint route that refunds first and asks later. For licensed taxis, Grad / općina — komunalno redarstvo (udruga-gradova.hr) — the municipality or licensing authority — takes complaints about tariff, refusal, route and conduct and can sanction the licence. Državni inspektorat — tržišna inspekcija (01 2375 100) helps recover an overcharge; threats, assault or a driver who would not let you out: Policija — prijava (192).

Call firstGrad / općina — komunalno redarstvo

Report toDržavni inspektorat — tržišna inspekcija

If that failsPolicija — prijava

🗣️ What to say

"On [date] at [time] I took taxi [licence number / plate] from [A] to [B]. The driver [charged [amount] against a regulated fare of about [amount] / refused the meter / took a detour / refused the card]. Receipt / app screenshot attached. I ask for a refund of the excess and for the complaint to be recorded against the licence."

🪜 Step by step

Ask for a receiptAlways. It has the licence number, the fare and the time. No receipt: photograph the licence plate and the door number.
App: complain in-appFare review is largely automatic; most overcharges are refunded within a day.
Licensed taxi: Grad / općina — komunalno redarstvoOnline form with the licence number; authorities track complaints per licence.
Money: Državni inspektorat — tržišna inspekcijaThe consumer body helps with the refund; card payments can be disputed at the bank for an amount you did not agree.
Safety: Policija — prijavaReport assault, threats or a refusal to let you leave to the police, immediately, with the licence number.

📇 All contacts

Grad / općina — komunalno redarstvoNuisances, roads, waste, lost propertyFor anything the municipality handles🔗 www.udruga-gradova.hr

Državni inspektorat — tržišna inspekcijaReports, inspections, fines for tradersWhen the shop refuses📞 01 2375 100 🔗 dirh.gov.hr/podnosenje-prijava/83

Policija — prijavaCriminal complaint online or at a stationAlways — the basis for bank, insurer and platform📞 192 🔗 policija.gov.hr/prijava-kaznenog-djela

Centar za vozila Hrvatske (CVH) / MUP — registracijaInspection, registration, complaintsFor inspection appeals and vehicle data📞 01 4883 660 🔗 www.cvh.hr

❓ Frequently asked

The driver refused a card

In most cities licensed taxis must accept cards; refusing is a licence offence. Report with the number.

Airport rip-off, no meter

Unlicensed drivers approaching in the terminal are the classic. Use the official rank or an app; report the licence number if it was a real taxi.

I left something in the taxi

The operator or the app's lost-property line; the licence number and the time find the car.

📎 Sources

Last checked: 2026-09-26

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“taxi complaint Croatia”
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“report taxi driver licence”
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“taxi refused card payment”

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🚕 A taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?