Medical complaint — Ministria e Shëndetësisë · Albania

Direct answer

Start with the complaints officer of the hospital or practice — every provider must have one, and most issues are resolved there with an explanation or apology. If not, Ministria e Shëndetësisë — Inspektorati Shëndetësor (+355 4 236 2937) is the independent body for patient complaints in Albania: free, and it can investigate. Concerns about a doctor's fitness to practise go to Urdhri i Mjekëve të Shqipërisë (+355 4 224 0091). For compensation after a treatment error, Avokati i Popullit or a lawyer — and ask for your full medical file first, which you are entitled to.

Call firstMinistria e Shëndetësisë — Inspektorati Shëndetësor

Report toUrdhri i Mjekëve të Shqipërisë

If that failsAvokati i Popullit

🗣️ What to say

"On [date] I was treated at [provider] by [name]. I want to make a formal complaint about [what happened]. I request a written response, and a copy of my complete medical file."

🪜 Step by step

Ask for your fileYou have the right to a copy of your records. Get it before anything else; it is the evidence.
Complaints officer firstIn writing, with dates and names. A response within a set time is mandatory.
Not resolved: Ministria e Shëndetësisë — Inspektorati ShëndetësorThe patient ombudsman or complaints commission investigates independently and free of charge.
Professional conduct: Urdhri i Mjekëve të ShqipërisëThe medical council or disciplinary board deals with the doctor's conduct, not with your compensation.
Compensation: Avokati i PopullitLiability claims run through the provider's insurer or a compensation scheme; deadlines apply from the moment you knew of the harm.

📇 All contacts

Ministria e Shëndetësisë — Inspektorati ShëndetësorInvestigates complaints about healthcare qualityWhen the provider did not resolve the complaint📞 +355 4 236 2937 🔗 shendetesia.gov.al/ankesa

Urdhri i Mjekëve të ShqipërisëDisciplinary proceedings against doctorsFor concerns about competence or ethics📞 +355 4 224 0091 🔗 www.urdhriimjekeve.org.al

Avokati i PopullitComplaints against public health institutionsWhen the administration does not act📞 0800 3232 🔗 www.avokatipopullit.gov.al

❓ Frequently asked

Can I switch doctor during the complaint?

Yes, at any time. The complaint does not affect your right to care.

Is there a deadline?

Complaints: usually none, but sooner is stronger. Compensation claims: often 3–5 years from discovery. Ask Ministria e Shëndetësisë — Inspektorati Shëndetësor.

They say the file is "internal"

It is not. Your medical records are yours to read and copy; refusal is itself a complaint for Ministria e Shëndetësisë — Inspektorati Shëndetësor.

📎 Sources

Last checked: 2026-09-26

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“complaint about doctor Albania”
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🏥 I have a complaint about a doctor or hospital — who do I go to?