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Electricity & gas · Italy
Checked 2026-09-27

📈 My energy supplier is raising prices in Italy. What can I do?

The short answer

A supplier cannot raise your price overnight. It has to warn you in advance, and that notice often gives you the right to leave.

📜 The rules in Italy

Price rises

If your contract allows the supplier to change terms, it must tell you in a separate written notice at least three months before (one month if the price only goes down), explaining how you can leave. If it breaks these rules you get an automatic 30 euro compensation. Price changes from indexation clauses need no advance notice.

Official source: arera.it · Checked 2026-09-27

Switching supplier

Switching is free, needs no new meter and causes no interruption. The new supplier handles the cancellation of your old contract. Today a switch takes effect on the 1st of the month (request by the 10th of the month before), usually 1-2 months. From 1 December 2026 electricity switches for households can take effect on any day, from one working day after the request.

Official source: arera.it · Checked 2026-09-27

🪜 Step by step

  1. Read the letterNote the new price, the date it starts, and whether your contract has a fixed price until a certain date.
  2. Check if it is allowedA fixed price normally cannot be raised before its end date. Compare the notice you got with the rules for Italy below.
  3. Compare and decideCheck whether another offer is cheaper. If you leave because of the increase, do it before the new price applies.
  4. Complain if the rules were brokenIf you were not informed properly, complain in writing to the supplier, then to the dispute body below.

📇 Who to contact

Portale Offerte luce e gas (ARERA) officialCompare electricity and gas offersBefore you switch, or when your price goes up🔗 www.ilportaleofferte.it/portaleOfferte
Servizio Conciliazione ARERASettles disputes with energy companiesWhen the company has not solved your complaint🔗 conciliazione.arera.it/risoluzione-controversie/servizio-conciliazione-gen
ARERA - Autorità di Regolazione per Energia Reti e AmbienteSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 800.166.654🔗 www.arera.it/consumatori

❓ Questions

Can a fixed price be raised?

Normally not during the fixed period, unless your contract says so. Taxes and levies can still change.

Do I pay an exit fee if I leave after a price rise?

In many countries you can leave without a fee when the price goes up. The rules for Italy are on this page.

What if I missed the letter?

Ask the supplier for a copy and the date it was sent. If they cannot show proper notice, complain.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→📣Complaint about a supplier→

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