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Electricity & gas · Italy
Checked 2026-09-27

🏚️ My energy supplier went bust in Italy. What happens now?

The short answer

A supplier going bust does not usually mean your power goes off straight away. See below what happens in Italy, then choose a new contract.

📜 The rules in Italy

If your supplier goes bust

If your supplier goes bust you are never left without energy. Electricity passes automatically to a last-resort service (maggior tutela for vulnerable customers, tutele graduali for others); gas passes to the local Fornitore di ultima istanza (FUI) until you sign a new contract.

Official source: arera.it · Checked 2026-09-27

🪜 Step by step

  1. Read your meter todayTake a dated photo. It is the basis for the failed supplier’s final bill.
  2. Wait for the letterYou will be told who supplies you now and at what price.
  3. Choose a new contractTemporary supply is often more expensive. Compare offers and switch when you can.
  4. Claim your creditIf you paid in advance or have credit, file a claim with the administrator or ask how credit is handled.

📇 Who to contact

ARERA - Autorità di Regolazione per Energia Reti e AmbienteSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 800.166.654🔗 www.arera.it/consumatori
Servizio Conciliazione ARERASettles disputes with energy companiesWhen the company has not solved your complaint🔗 conciliazione.arera.it/risoluzione-controversie/servizio-conciliazione-gen
AltroconsumoIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.altroconsumo.it

❓ Questions

Is the temporary price fair?

It is often higher than a normal contract, which is why switching soon usually pays off.

What happens to my credit?

That depends on the country and the insolvency. Keep your last bill and a meter photo as proof.

Can I choose another supplier straight away?

Usually yes. The rules for Italy are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→📣Complaint about a supplier→

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