Do I get a 2-year warranty on purchases in Belgium?
Yes — two years of legal warranty, and it's the seller who must prove the product wasn't at fault. Every consumer good bought from a professional seller (shop or web shop) carries a 2-year legal warranty for defects present at delivery. The big leap of June 2022: the presumption now runs the full 2 years in your favour — if your device fails within that window, the seller must prove misuse, not the other way round. Order of remedies: first free repair or replacement (within a reasonable time), failing that price reduction or refund. You knock on the seller's door, not the manufacturer's — 'take that up with Samsung' is legally void. Second-hand from a trader: minimum 1 year (if so agreed). And the '1-year manufacturer warranty' shops love to quote? It stacks on top and never replaces your legal 2 years.
📋 The rules
- 2-year legal warranty on consumer goods from professional sellers
- Reversed burden of proof: full 2 years (purchases since 1/6/2022)
- Order: repair or replacement first, then price reduction/refund
- Point of contact: the seller — not the manufacturer
- Second-hand from traders: minimum 1 year (if agreed in writing)
🔓 Exceptions
- Normal wear, misuse and consumer-caused damage fall outside
- Buying from private individuals (second-hand sites): no legal consumer warranty — only hidden-defects law
⚠️ Penalties & fines
For the seller: refusing warranty breaches the Economic Law Code — formal notice, the Consumer Ombudsman or the justice of the peace enforce repair, replacement or refund, with costs and interest.
📎 Official sources
- FPS Economy · The 2-year legal warranty →
- Test Aankoop · Warranty rights (NL) →
- Consumer Ombudsman Service →
❓ Frequently asked
My device fails after 20 months. Must I prove a manufacturing fault?
No — for purchases since June 2022 the presumption runs the full 2 years: the seller must show you caused the defect.
The shop sends me to the manufacturer. Allowed?
No — the legal warranty binds the seller; he can't redirect you, though he may route the repair through the manufacturer himself.
The repair has taken 2 months. Now what?
Repairs must happen within a reasonable time without major inconvenience; if it drags, demand replacement, price reduction or termination with refund — put the seller on formal notice in writing.
Does the warranty cover sales items and second-hand?
Discounted new goods: the full 2 years. Second-hand from a trader: at least 1 year if agreed; bought from a private person: no legal consumer warranty.
🔎 Common searches
What people search to land here:
- “2 year warranty belgium”
- “burden of proof warranty seller”
- “shop refuses warranty belgium”
- “second hand warranty trader”
- “repair too slow warranty rights”