Is my copper phone line being switched off in Norway, and what happens to my contract?
The old copper network is being phased out. Nkom's copper decision gives you no right to keep a copper service, and the universal phone service is technology-neutral, so it can be delivered over the mobile network. You may have to pay for new equipment yourself.
Many countries are replacing old copper phone lines with fibre. Where an official plan exists, it sets how much warning you get and what happens to your contract; the plan for Norway is below.
📜 The rules in Norway
The switch-off plan
Nkom's end date for the copper network was 2 September 2025.
The details
- In its decision of 1 April 2025, Nkom names 2 September 2025 as the end date of the copper network. (nkom.no)
- Telephony over the copper network ended from 1 January 2023; the last telephone customers were due to be moved to new technology on 15 December 2022. (nkom.no)
- Every household covered by the universal service that had a landline over copper must be offered an alternative if it loses the service because of the switch-off. (nkom.no)
- Your provider must notify you at least one month before it ends your contract (ekomloven § 4-6). (lovdata.no)
Nasjonal kommunikasjonsmyndighet (Nkom)
Norway's telecom regulator. It administers and supervises the rules for providers, but as a rule it cannot step in on a dispute about your bill; that goes to your provider and then to Brukerklagenemnda.
Brukerklagenemnda for elektronisk kommunikasjon (BKN)
Neutral, independent board for disputes between private customers and providers of phone, internet and TV services. Your complaint must first go to the provider.
🪜 Step by step
- Find out what your line isYour contract or provider can tell you whether you are on copper, cable or fibre.
- Watch for a letterCustomers on lines that will be switched off are normally told in advance. Keep the letter.
- Compare your optionsYou may be offered fibre or another connection. Compare price, term and speed before you accept.
- Check special equipmentAlarm systems, emergency call devices and old phones may need to be adapted. Ask before the switch.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Do I have to move to fibre?
When the copper line is switched off, you need another connection to keep your service. Which options you have depends on your address.
Does the switch cost me anything?
That depends on the plan and on the offers you get. Ask for any offer in writing.
Will my landline number still work?
Usually yes: you can normally keep your number on the new connection. Ask your provider.
📎 Sources
- nkom.no →
- nkom.no →
- nkom.no →
- lovdata.no →
- nkom.no →
- nkom.no →
- nkom.no →
- brukerklagenemnda.no →
- forbrukerradet.no →
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