Moving house: phone and internet contract in Norway

The short answer

There is no special right to leave because you move. Outside the binding period you can end the subscription at any time. Within it, your contract terms decide what happens, including any break fee.

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Norway are below.

Official source: nkom.no · Checked 2026-10-14

📜 The rules in Norway

The details

No broadband provider has a duty to deliver broadband to you, so check early whether your provider can serve your new address. (forbrukerradet.no)
In a 2013 case, BKN found the contract terms decisive: the provider could not deliver at the new address, ended the subscription under its terms, and the customer had to pay the break fee. (bkn.no)
If the line at your new home is still registered to the previous occupant, taking it over is not a switch under ekomloven § 4-14 but a new order, according to Nkom. (nkom.no)

Brukerklagenemnda for elektronisk kommunikasjon (BKN)

Neutral, independent board for disputes between private customers and providers of phone, internet and TV services. Your complaint must first go to the provider.

📞 +47 22 13 32 20 🔗 brukerklagenemnda.no

Official source: nkom.no · Checked 2026-10-14

Forbrukerrådet

Consumer council: explains your rights as a broadband or mobile customer and offers a standard complaint letter to send to your provider.

🔗 forbrukerradet.no

Official source: forbrukerradet.no · Checked 2026-10-14

🪜 Step by step

Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Norway.

📇 Who to contact

Brukerklagenemnda for elektronisk kommunikasjon (BKN)Neutral, independent board for disputes between private customers and providers of phone, internet and TV services. Your complaint must first go to the provider.📞 +47 22 13 32 20 🔗 www.brukerklagenemnda.no

ForbrukerrådetConsumer council: explains your rights as a broadband or mobile customer and offers a standard complaint letter to send to your provider.🔗 www.forbrukerradet.no

Nasjonal kommunikasjonsmyndighet (Nkom)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 22 82 46 00 🔗 nkom.no

❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for Norway on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for Norway. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

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📦 I am moving house: what happens to my internet contract in Norway?