Can I return an online purchase for no reason?
Yes — 14 days, with no explanation. On distance contracts (online, by phone) and off-premises sales you have a right of withdrawal within 14 days of receiving the goods — the clock runs from receipt, not from the order — without giving a reason and with no penalty. You notify the trader (for example with the standard withdrawal form) and return the goods. The trader must refund what you paid, including the cost of standard delivery, normally within 14 days; if you chose a pricier express option, only the standard cost is refunded. The cost of returning the goods may fall on you, if the trader told you so in advance. If you were not informed of the right, the period is extended significantly.
📋 The rules
- 14 days to withdraw on a distance purchase
- No reason needed and no penalty
- The trader refunds the price, including standard delivery
- The cost of returning the goods may fall on you
- If you were not informed, the period is extended
🔓 Exceptions
- Made-to-order, personalised or perishable goods — no right of withdrawal
- Unsealed hygiene items and recordings with a broken seal
- Services fully performed with your express consent
⚠️ Penalties & fines
A trader who refuses the right of withdrawal or fails to refund on time breaches the Consumer Protection Act and can be sanctioned by the Consumer Protection Commission. The right of withdrawal applies only to distance purchases — buying in a shop, the trader is not obliged to take goods back merely because you changed your mind, unless they advertise such a policy.
📎 Official sources
- Consumer Protection Commission →
- Your Europe · Right of withdrawal on online purchases →
- European Consumer Centre Bulgaria →
❓ Frequently asked
How many days do I have to return an online purchase?
14 days from receiving the goods, without giving a reason and without owing any penalty. The clock runs from receipt, not from the order.
Is the delivery cost refunded too?
Yes, the trader refunds what you paid including standard delivery. If you chose a more expensive express option, only the standard cost is refunded. The cost of sending the goods back may fall on you.
What if I bought in a shop?
The right of withdrawal applies only to distance purchases. In a shop the trader need not take goods back merely because you changed your mind — unless they advertise such a policy, which then binds them.
Are there exceptions?
Yes — personalised and made-to-order goods, perishables, unsealed hygiene items and recordings with a broken seal, and services fully performed with your express consent.
What if I was never told about the right?
The withdrawal period is extended significantly. It is the trader's duty to inform you in advance of the right and its conditions — their omission works in your favour.
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