Medical complaint — Zastopnik pacientovih pravic

Direct answer

Start with the complaints officer of the hospital or practice — every provider must have one, and most issues are resolved there with an explanation or apology. If not, Zastopnik pacientovih pravic (gov.si) is the independent body for patient complaints in Slovenia: free, and it can investigate. Concerns about a doctor's fitness to practise go to Zdravniška zbornica Slovenije (01 307 21 00). For compensation after a treatment error, Komisija RS za varstvo pacientovih pravic or a lawyer — and ask for your full medical file first, which you are entitled to.

In Slovenia the complaint has two steps: a first request to the provider's designated person (15 days after the event or 30 days after treatment ends), then a second request to the Commission.

Call firstZastopnik pacientovih pravic

Report toZdravniška zbornica Slovenije

If that failsKomisija RS za varstvo pacientovih pravic

🗣️ What to say

"On [date] I was treated at [provider] by [name]. I want to make a formal complaint about [what happened]. I request a written response, and a copy of my complete medical file."

🪜 Step by step

Ask for your fileYou have the right to a copy of your records. Get it before anything else; it is the evidence.
Complaints officer firstIn writing, with dates and names. A response within a set time is mandatory.
Not resolved: Zastopnik pacientovih pravicThe patient ombudsman or complaints commission investigates independently and free of charge.
Professional conduct: Zdravniška zbornica SlovenijeThe medical council or disciplinary board deals with the doctor's conduct, not with your compensation.
Compensation: Komisija RS za varstvo pacientovih pravicLiability claims run through the provider's insurer or a compensation scheme; deadlines apply from the moment you knew of the harm.

📇 All contacts

Zastopnik pacientovih pravicFree, independent help with complaintsWhen the provider does not respond or for the first request🔗 www.gov.si/teme/zastopniki-pacientovih-pravic

Zdravniška zbornica SlovenijeDisciplinary proceedings against doctorsFor concerns about competence or ethics📞 01 307 21 00 🔗 www.zdravniskazbornica.si

Komisija RS za varstvo pacientovih pravicDecides the second request when the provider does not resolveAfter an unsuccessful first request🔗 www.gov.si/zbirke/delovna-telesa/komisija-rs-za-varstvo-pacientovih-pravic

❓ Frequently asked

Can I switch doctor during the complaint?

Yes, at any time. The complaint does not affect your right to care.

Is there a deadline?

Complaints: usually none, but sooner is stronger. Compensation claims: often 3–5 years from discovery. Ask Zastopnik pacientovih pravic.

They say the file is "internal"

It is not. Your medical records are yours to read and copy; refusal is itself a complaint for Zastopnik pacientovih pravic.

📎 Sources

Last checked: 2026-09-26

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