Care support refused — Center za socialno delo (CSD)

Direct answer

Yes, and the refusal must tell you how and by when — usually a written objection within a few weeks to Center za socialno delo (CSD) / ZPIZ — dodatek za pomoč in postrežbo (gov.si), the body that decided. Ask for the assessment report first: most refusals rest on an assessment that missed something, and a doctor's letter or a specialist report changes the picture. Varuh človekovih pravic (080 15 30) takes complaints about the procedure and unreasonable delays; Brezplačna pravna pomoč (okrožno sodišče) / pravno-informacijski centri (gov.si) helps with the objection and represents you at the social court, which is free in most countries.

Call firstCenter za socialno delo (CSD) / ZPIZ — dodatek za pomoč in postrežbo

Report toVaruh človekovih pravic

If that failsBrezplačna pravna pomoč (okrožno sodišče) / pravno-informacijski centri

🗣️ What to say

"I object to your decision [number] of [date] refusing [care / support]. The assessment did not take into account [conditions, limitations, daily needs]. Attached: [medical reports]. I ask for a reassessment and, in the meantime, for [interim support]."

🪜 Step by step

Deadline firstThe objection period is on the decision. File a short objection now; the reasons can follow.
Get the assessmentYou are entitled to the report. Compare it with your actual day: what you cannot do, how long things take, who helps now.
Medical evidenceA letter from the GP or specialist describing limitations in daily terms, not just diagnoses.
Object to Center za socialno delo (CSD) / ZPIZ — dodatek za pomoč in postrežboPoint by point against the assessment. Ask for a new assessment by a different assessor if possible.
Escalate: Varuh človekovih pravic, then Brezplačna pravna pomoč (okrožno sodišče) / pravno-informacijski centriThe ombudsman for the procedure; legal aid for the appeal to the social court.

📇 All contacts

Center za socialno delo (CSD) / ZPIZ — dodatek za pomoč in postrežboHome help, care allowance, personal assistanceFor care and support🔗 www.gov.si/drzavni-organi/organi-v-sestavi/centri-za-socialno-delo

Varuh človekovih pravicComplaints about state bodies, freeWhen the authority does not answer or acts unfairly📞 080 15 30 🔗 www.varuh-rs.si

Brezplačna pravna pomoč (okrožno sodišče) / pravno-informacijski centriFree legal aid for low incomesWhen you cannot afford a lawyer🔗 www.gov.si/teme/brezplacna-pravna-pomoc

Upravno sodišče RSAction against an administrative actWithin 30 days of service🔗 www.sodisce.si/upravno_sodisce

❓ Frequently asked

Can I get help while I wait?

Ask for interim or emergency support in the objection; many services grant it when the need is obvious.

They say a family member can do it

Care by relatives is voluntary; a refusal based on assumed family help is contestable, especially if the relative works or is unwell.

How long does an appeal take?

Months. Which is why the interim request and the medical evidence go in at the start.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“care assessment refused appeal Slovenia”
“disability support application rejected”
“home care refused objection”
“social services decision appeal”
“care needs assessment report”

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♿ My application for care, home help or disability support was refused — can I object?