Dentist complaint — Slovenská komora zubných lekárov

Direct answer

Dentists are regulated like doctors: Slovenská komora zubných lekárov / ÚDZS (skzl.sk) — the dental chamber or its complaints body for Slovakia — handles complaints about quality and conduct and can order a remedy; Úrad pre dohľad nad zdravotnou starostlivosťou (ÚDZS) (02 20 856 226) is the general patient-complaints route where the dentist is part of the public system. Money disputes — a bill far above the estimate, treatment not covered — go to Vaša zdravotná poisťovňa (VšZP, Dôvera, Union) (0850 003 003), which checks the invoice against the tariff. Ask for the treatment plan and the invoice in writing first; most disputes are about what was agreed.

Call firstSlovenská komora zubných lekárov / ÚDZS

Report toÚrad pre dohľad nad zdravotnou starostlivosťou (ÚDZS)

If that failsVaša zdravotná poisťovňa (VšZP, Dôvera, Union)

🗣️ What to say

"On [date] you treated [tooth/procedure]. [The work has failed / the invoice of [amount] exceeds the estimate of [amount] / the treatment was not what we agreed]. I ask you to [redo the work at no charge / correct the invoice] and to send me my treatment records."

🪜 Step by step

Records and invoiceTreatment plan, X-rays, itemised invoice with the codes. You are entitled to all of them.
Complain to the dentistIn writing. Failed work within a short time is normally redone free.
Second opinionAnother dentist's written view on the work — the key evidence.
Chamber: Slovenská komora zubných lekárov / ÚDZSInvestigates quality and conduct; can mediate a refund or a redo.
Money: Vaša zdravotná poisťovňa (VšZP, Dôvera, Union)The insurer checks tariff codes and coverage; excess charges are refunded.

📇 All contacts

Slovenská komora zubných lekárov / ÚDZSComplaints about dentistsFor poor treatment or billing🔗 www.skzl.sk

Úrad pre dohľad nad zdravotnou starostlivosťou (ÚDZS)Investigates whether care was provided correctlyWhen the provider did not resolve the complaint📞 02 20 856 226 🔗 www.udzs-sk.sk/podnety

Vaša zdravotná poisťovňa (VšZP, Dôvera, Union)Registration with a doctor, coverage, complaintsFor finding a doctor and coverage questions📞 0850 003 003 🔗 www.vszp.sk

Slovenská obchodná inšpekcia (SOI)Advice, inspections, fines for tradersWhen the shop refuses📞 02 58 27 21 32 🔗 www.soi.sk/sk/Pre-spotrebitela.soi

❓ Frequently asked

The crown fell out after two months

That is a failed treatment; the dentist redoes it at no charge in most countries within a guarantee period of a year or more.

The bill was three times the estimate

Work beyond the estimate needs your consent unless urgent; dispute the excess and ask Vaša zdravotná poisťovňa (VšZP, Dôvera, Union) to check.

Can I switch dentist mid-treatment?

Yes. Ask for the records and X-rays to be sent to the new practice; they cannot refuse.

📎 Sources

Last checked: 2026-09-26

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🦷 I have a complaint about my dentist — bad work, overcharging — who decides?