How do I leave my phone or internet contract in Hungary?
A first contract term is at most 24 months. Once it is over and the contract runs on, you can leave with short notice. If the provider changes the price or terms, you can usually leave without a fee.
📜 Your rights
EUThe EU rule
EU consumer law applies in every EU country. Your country writes it into its own law — the national rule is below.
- The first commitment period of a consumer contract is at most 24 months; countries may set a shorter maximum (Art. 105(1) Directive (EU) 2018/1972).
- If the contract is automatically extended after that period, you may end it at any time with at most one month’s notice, paying only for the service during the notice period (Art. 105(3)).
- Before an automatic extension the provider must tell you, on a durable medium, that the commitment ends, how to end the contract and its best tariffs (Art. 105(3)).
- If the provider changes the contract terms, you may end the contract without further costs, unless the change is only to your benefit, purely administrative with no negative effect, or required by law (Art. 105(4)).
- The provider must tell you about such a change at least one month in advance; you can end the contract within one month of that notice (countries may extend this to three months) (Art. 105(4)).
The rules in Hungary
A fixed-term phone or internet contract may last at most 12 months; 24 months only at your request when you also buy a device. When the fixed term ends, it becomes an indefinite contract, which you can terminate at any time with immediate effect and without further consequences.
- Unilateral change: the provider must notify you at least 30 days before it takes effect. You can terminate with immediate effect and no consequences within 45 days of the notice, unless the change is purely beneficial, administrative or required by law or a decision. (njt.jog.gov.hu)
- A change of fees, packages, data limits, speed or coverage never counts as beneficial. The provider must prove that a change is beneficial or administrative. (njt.jog.gov.hu)
- In the 90 days before a fixed term ends, the provider must inform you three times on a durable medium that the contract will become indefinite, how to end it and its best tariff. (njt.jog.gov.hu)
🪜 Step by step
- Check your datesStart date, first term, and whether the contract now runs on automatically.
- Price or terms changed?Keep the provider’s message: it starts your period to leave without a fee.
- Send the noticeUse the letter below, with your customer number and phone number or line ID.
- Switching provider?The new provider can arrange number porting and the switch; the old one may not charge for porting.
- Disputed bill or fee?The telecom dispute body under “If the trader does not answer”.
✉️ Your letter
Fill in your details. The letter appears on this page: copy it into an e-mail or the trader’s contact form, or print it. Nothing you type is stored.
🧭 If the trader does not answer
Give the trader the time in your letter. Then, in this order:
An out-of-court dispute body (ADR) can settle it. The trader has to tell you which ADR body covers it (on its website, terms or in its reply).
Trader in another EU country? The European Consumer Centre helps for free.
European Small Claims Procedure: for cross-border claims up to €5,000, a written procedure without a lawyer. e-justice.europa.eu
The EU’s online dispute resolution platform (ODR) closed on 20 July 2025. Use the bodies on this page instead.
❓ Frequently asked questions
Can the provider charge the rest of the term when I leave after a price rise?
Not when the law gives you the right to leave without further costs because of a change of terms (see the rules below). A discounted phone you are still paying off may have to be paid.
What counts as a change of terms?
A price rise, fewer services or a slower speed are changes. A change that is only to your benefit or required by law is not.
Can I cancel a new contract taken online?
Yes, within 14 days of the contract, without a reason.
📎 Sources
🔎 What people search
- “cancel phone contract Hungary”
- “leave internet contract price rise”
- “mobile contract after 24 months notice”
- “provider raised price can I cancel”
- “termination letter broadband”
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