Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Greece, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Greece?Return an online orderI returned my order but got no refund: what now in Greece?Refund not receivedMy purchase is faulty: what are my rights in Greece?Faulty goodsMy online order never arrived: what now in Greece?Order not deliveredMy parcel arrived damaged: what can I ask for in Greece?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Γενική Γραμματεία Εμπορίου – Γενική Διεύθυνση Αγοράς και Προστασίας Καταναλωτή (Υπουργείο Ανάπτυξης)Informs you about your consumer rights and takes complaints about businesses.📞 1520 🔗 kataggelies.mindev.gov.gr
Ευρωπαϊκό Κέντρο Καταναλωτή ΕλλάδαςHelps settle disputes with traders in other EU countries, Iceland and Norway out of court.📞 +30 2106460814 🔗 eccgreece.gr
Συνήγορος του ΚαταναλωτήFree out-of-court mediation between consumers and businesses; for disputes from the past year.📞 210 6460862 🔗 synigoroskatanaloti.gr
Ειρηνοδικείο – διαδικασία μικροδιαφορώνSimplified procedure at the Magistrates' Court for claims up to €5,000.🔗 solon.gov.gr
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Greece
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Greece that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Greece, and who to contact. Every fact is checked on an official source.