Phone & internet · Greece

Phone & internet in Greece: your rights

The rules that protect you as a phone and internet customer in Greece, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Greece?Switching provider 📲Can I keep my phone number when I switch provider in Greece?Keep your number 📅How long can a phone or internet contract last in Greece, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Greece?Price rise 🐢My internet is slower than promised: what can I do in Greece?Slow internet 📦I am moving house: what happens to my internet contract in Greece?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from Greece?Roaming in Europe ✈️Travelling outside the EU with a plan from Greece: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Greece?Your own router 📝What must I get before I sign a phone or internet contract in Greece, and can I change my mind?Contract summary & cooling-off 🌐Is my copper phone line being switched off in Greece, and what happens to my contract?Copper switch-off & fibre ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Greece?Free dispute resolution 📵My phone or internet is down: do I get compensation in Greece?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Greece?Affordable internet

Everything at a glance

Telecom regulator

Εθνική Επιτροπή Τηλεπικοινωνιών και Ταχυδρομείων (ΕΕΤΤ)

Greece's telecom regulator. It takes written complaints once you have complained to your provider, forwards them and sets a reply deadline, and can impose penalties. It does not settle individual disputes or award compensation.

📞 210 615 11 94 🔗 eett.gr

Official source: eett.gr · Checked 2026-10-14

Free dispute resolution

Συνήγορος του Καταναλωτή · free

What to do first: Raise the problem with your provider first and try to solve it; file only if it is not solved within a reasonable time. Attach copies of your contact with the provider and state clearly what you ask the Ombudsman to mediate.

Time limit: Within one year of when you became fully aware of the act or omission that harmed you. Not possible while the case is pending before a court.

📞 210 6460862 🔗 synigoroskatanaloti.gr

Official source: synigoroskatanaloti.gr · Checked 2026-10-14

Compare offers official

EETT 360º – Σύγκριση τιμών τηλεπικοινωνιακών προγραμμάτων

🔗 eett.gr

Official source: eett.gr · Checked 2026-10-14

Official speed test official

ΥΠΕΡΙΩΝ (Hyperion)

EETT's own system for measuring broadband quality. A result is not automatic proof: after your complaint the provider runs the deviation check, but it must assess measurements you attach and may use them without new tests; EETT tools can also be used.

🔗 hyperiontest.gr

Official source: eett.gr · Checked 2026-10-14

Consumer organisation

ΚΕ.Π.ΚΑ. – Κέντρο Προστασίας Καταναλωτών

🔗 kepka.org

The law

Νόμος 4727/2020 (ΦΕΚ Α' 184/23.09.2020), Μέρος Β' – Ηλεκτρονικές Επικοινωνίες

This law puts the EU rules on phone and internet services into national law.

🔗 eett.gr

Checked: 2026-10-14

🔗 Also on FFCheck

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