Phone or internet contract — SPRK · Latvia

Direct answer

Telecom providers have a legal complaints procedure with a deadline, and a regulator behind it. Complain to the provider in writing first — billing, speed far below the contract, a line down for days, a switch you never asked for. If they do not solve it within the deadline, SPRK — strīdu izskatīšana ar elektronisko sakaru komersantiem (67097200) — the telecom regulator or its dispute service for Latvia — decides for free, and providers follow. PTAC (65452554) helps with contract terms; Patērētāju strīdu risināšanas komisija (ptac.gov.lv) is the general dispute body if the case is about the sale rather than the service.

Call firstSPRK — strīdu izskatīšana ar elektronisko sakaru komersantiem

Report toPTAC

If that failsPatērētāju strīdu risināšanas komisija

🗣️ What to say

"Contract [number]. Since [date] [the line is down / the speed is [x] instead of [y] / the invoice charges [item] I never ordered]. I make a formal complaint and ask for [repair / correction / release from the contract] within the legal deadline. I pay the undisputed part meanwhile."

🪜 Step by step

Complain to the providerIn writing, "formal complaint", contract number. Note the date — the deadline starts here.
Measure and recordSpeed tests at different times, outage dates, screenshots of the contract's promised speed.
Know your exitsA line consistently far below the promised speed, or a price increase mid-term, lets you leave without penalty under EU telecom rules.
Escalate to SPRK — strīdu izskatīšana ar elektronisko sakaru komersantiemFree dispute resolution; the decision is usually binding on the provider.
Switch without a gapNumber portability is a right and takes one working day; the new provider handles it.

📇 All contacts

SPRK — strīdu izskatīšana ar elektronisko sakaru komersantiemDisputes with operatorsAfter complaining to the operator without a solution📞 67097200 🔗 www.sprk.gov.lv

PTACAdvice, supervision, dispute resolutionWhen the shop refuses📞 65452554 🔗 www.ptac.gov.lv/lv/pateretaju-stridu-risinasana

Patērētāju strīdu risināšanas komisijaFree procedure; the trader usually compliesAfter a written complaint without a solution🔗 www.ptac.gov.lv/lv/pateretaju-stridu-risinasanas-komisija

Eiropas Patērētāju centrs LatvijāFree help with sellers in other EU countriesSeller in another EU country, Norway or Iceland🔗 www.ecclatvia.lv

❓ Frequently asked

They switched me to a new plan without asking

Not allowed. Demand the old plan back in writing and complain to SPRK — strīdu izskatīšana ar elektronisko sakaru komersantiem; unrequested changes are a recurring enforcement topic.

Can I cancel because the speed is bad?

Yes, if there is a significant, continuous or regular discrepancy between the real and the contractual speed. Keep the measurements.

The outage lasted a week — compensation?

Many countries oblige a credit per day of outage after a report. Ask for it explicitly; providers rarely add it themselves.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“internet provider complaint Latvia”
“telecom regulator dispute Latvia”
“phone company overcharging complaint”
“internet speed lower than contract cancel”
“switched provider without consent”

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