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Electricity & gas · Poland
Checked 2026-09-27

🧾 My energy bill is wrong or far too high in Poland. What now?

The short answer

Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.

📜 The rules in Poland

What to do first

First complain to your energy company yourself (e.g. a written complaint) and keep copies. The contact must be less than one year old. Disputes of 50 to 50,000 PLN; result is not binding.

Koordynator do spraw negocjacji przy Prezesie URE · free 📞 22 487 56 22 🔗 koordynator.ure.gov.pl
Official source: polubowne.uokik.gov.pl · Checked 2026-09-27

Protection against cut-off

Supply can be cut if you are at least 30 days late with payment, after a written warning giving you 14 more days. Within those 14 days you can ask for an alternative (e.g. payment plan) or file a complaint, which stops the cut-off. Vulnerable customers cannot be cut off from 1 Nov to 31 Mar or on weekends and holidays.

Official source: ure.gov.pl · Checked 2026-09-27

🪜 Step by step

  1. Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
  2. Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
  3. Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
  4. EscalateIf the supplier does not fix it in time, go to the dispute body below.

📇 Who to contact

Koordynator do spraw negocjacji przy Prezesie URESettles disputes with energy companiesWhen the company has not solved your complaint📞 22 487 56 22🔗 koordynator.ure.gov.pl
Urząd Regulacji Energetyki (URE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 22 244 26 36🔗 www.ure.gov.pl
Federacja KonsumentówIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.federacja-konsumentow.org.pl

❓ Questions

Should I pay a bill I dispute?

If you can, pay the part you agree with and dispute the rest in writing. That protects you best.

Can the supplier estimate my use?

Yes, if no reading was available. You can always send a real reading and ask for a correction.

How far back can they bill me?

The limits differ per country. Ask the energy regulator if you get a large back-bill.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→💸Can’t pay the bill→🏚️Supplier went bust→📣Complaint about a supplier→

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