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Electricity & gas · Poland
Checked 2026-09-27

🔄 How do I switch electricity or gas supplier in Poland?

The short answer

Your supply does not stop when you switch: the cables, pipes and meter stay the same. Only the company that sends the bill changes.

📜 The rules in Poland

Switching supplier

Sign a new comprehensive contract; the new seller notifies the grid operator, who must complete the switch within 21 days (24 hours once your grid operator uses the CSIRE system; large operators from 19 Oct 2026). Open-ended contracts end free of charge; for fixed-term contracts signed after 23 Oct 2023 any fee is capped at the seller's direct loss.

Official source: ure.gov.pl · Checked 2026-09-27

The market

Every household can choose its electricity and gas seller. Most households still use a tariff offer with prices approved by URE; market offers (fixed, indexed or dynamic prices) also exist.

Official source: ure.gov.pl · Checked 2026-09-27

Cooling-off period

Energy contracts signed by households outside the company's premises (e.g. at your door) are void since 3 July 2021. Contracts made at a distance (phone, online) can be cancelled within 14 days without giving a reason.

Official source: ure.gov.pl · Checked 2026-09-27

🪜 Step by step

  1. Get your details readyTake your latest bill: meter point number, yearly use, and the end date and notice period of your contract.
  2. Compare offersUse the price comparison below and look at the total yearly cost, not only the price per kWh. Check how long the price is fixed.
  3. Sign with the new supplierIn most countries the new supplier arranges the switch, including notice to the old one. Keep the confirmation.
  4. Check the final billRead your meter on the switch date and compare it with the old supplier’s final bill. Any credit must be paid back.

📇 Who to contact

Porównywarki ofert URE (Masz wybór) officialCompare electricity and gas offersBefore you switch, or when your price goes up🔗 maszwybor.ure.gov.pl
Urząd Regulacji Energetyki (URE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 22 244 26 36🔗 www.ure.gov.pl
Federacja KonsumentówIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.federacja-konsumentow.org.pl

❓ Questions

Will I be without power when I switch?

No. The physical supply continues; only the contract changes.

Can my old supplier charge an exit fee?

That depends on your contract and on the rules in Poland shown on this page. Fees usually only apply to fixed-term, fixed-price contracts.

Can I cancel a new contract?

Contracts made at the door, by phone or online usually have a cooling-off period. The rules for Poland are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→📣Complaint about a supplier→

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