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Electricity & gas · Poland
Checked 2026-09-30

🔗 New or bigger grid connection in Poland: how long may it take and who do I complain to?

The short answer

A new home, a heat pump, a charging point or solar panels can need a new or bigger connection. The grid operator does this work, and many countries set deadlines and rules on costs.

📜 The rules in Poland

Grid connection

Apply to your grid operator for connection conditions (warunki przyłączenia). For a household (groups V and VI, up to 1 kV) it must issue them within 21 days of a complete application, 30 days for group IV. The connection fee follows the operator's URE-approved tariff.

  • If the operator refuses a connection contract it must tell you and URE in writing with reasons; the President of URE decides disputes about refusal, including a higher connection capacity. (api.sejm.gov.pl)
  • Electricity connection conditions are valid for one year from delivery. (api.sejm.gov.pl)
  • You need a legal title (ownership, lease) to the property or flat to be connected; the connection contract must state the deadline, fee and liability for delays. (ure.gov.pl)
Official source: api.sejm.gov.pl · Checked 2026-09-30

🪜 Step by step

  1. Apply to the grid operatorApply to the grid operator for your address, not your supplier. Say what you want to connect and the capacity you need.
  2. Ask for a quote and a dateThe grid operator should tell you the cost and when the work will be done. See the rules for Poland below.
  3. Keep track of deadlinesWrite down the dates. If a deadline is missed, ask why in writing.
  4. Complain if it goes wrongComplain to the grid operator first, then to the body named below.

📇 Who to contact

PGE Dystrybucja — eastern and central PolandRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 991🔗 pgedystrybucja.pl/wylaczenia/zglaszanie-awarii
TAURON Dystrybucja — southern PolandRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 991🔗 www.tauron-dystrybucja.pl/wylaczenia/zglos-awarie
Enea Operator — western PolandRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 991🔗 www.operator.enea.pl/uslugidystrybucyjne/wylaczeniaiawarie
Energa-Operator — northern PolandRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 991🔗 energa-operator.pl/kontakt/zglaszanie-awarii
Urząd Regulacji Energetyki (URE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 22 244 26 36🔗 www.ure.gov.pl
Koordynator do spraw negocjacji przy Prezesie URESettles disputes with energy companiesWhen the company has not solved your complaint📞 22 487 56 22🔗 koordynator.ure.gov.pl

❓ Questions

Who pays for the connection?

Usually the customer pays a connection charge set by the grid operator or the regulator.

Why does my grid operator refuse or delay?

Sometimes the local grid is full. Ask for the reason and the expected date in writing.

Do I need a new connection for solar panels?

Often not for small systems, but you usually have to register them with the grid operator.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

☀️Solar panels→🔋Charging an EV at home→📣Complaint about a supplier→🔄Switching supplier→📈Price increase→

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