Phone contract minimum term and notice in Finland

The short answer

A fixed-term contract may last at most 24 months, and a fixed-term mobile phone subscription at most 12 months. If it continues automatically after the term, you can cancel it at any time, ending two weeks later (109 §).

Phone and internet contracts often start with a minimum term and then run on. How long that first term may be, and how much notice you give once it is over, depends on the rules in Finland.

Official source: finlex.fi · Checked 2026-10-14

📜 The rules in Finland

The details

In good time before a fixed term ends, the operator must tell you on a durable medium that the contract will continue, how to cancel it, and advise you on cheaper prices (109 §). (finlex.fi)
Check when your fixed-term mobile contract ends: text 'sopimus' to 18321. The service is free for the sender and must work around the clock. (traficom.fi)
You can end a fixed-term contract early, with two weeks' notice, if illness, unemployment or similar causes payment difficulties, or if keeping it is otherwise unreasonable. The operator may then charge only for a device you keep, not the remaining term (116 §). (finlex.fi)
The operator may not continue your fixed-term contract with a new fixed term unless you make a new written contract, and you must get a contract summary for it too. (kkv.fi)

Kilpailu- ja kuluttajavirasto (KKV) – kuluttajaneuvonta

Advice and help in a dispute if your written complaint to the operator brings no result. Phone service usually Monday to Wednesday 10–12 and Thursday 12–14, or use the online form.

📞 09 5110 1200 🔗 kkv.fi

Official source: kkv.fi · Checked 2026-10-14

Kuluttajariitalautakunta

Gives a free, non-binding recommendation on your dispute with the operator, after you have complained to the operator and contacted KKV's consumer advice.

🔗 kuluttajariita.fi

Official source: kuluttajariita.fi · Checked 2026-10-14

🪜 Step by step

Find your start date and termYour contract summary or online account shows when the minimum term ends and whether the contract now runs on.
Check the notice periodOnce the minimum term is over, the notice period is often short. The rule for Finland is on this page.
Give notice in a way you can proveUse the provider’s online cancellation, an email or a letter, and keep the confirmation with the end date.
Return equipment and check the last billSend back rented equipment if you are asked to, and check that you are not billed after the end date.

📇 Who to contact

Kilpailu- ja kuluttajavirasto (KKV) – kuluttajaneuvontaAdvice and help in a dispute if your written complaint to the operator brings no result. Phone service usually Monday to Wednesday 10–12 and Thursday 12–14, or use the online form.📞 09 5110 1200 🔗 www.kkv.fi/kuluttaja-asiat/kuluttajaneuvonta

KuluttajariitalautakuntaGives a free, non-binding recommendation on your dispute with the operator, after you have complained to the operator and contacted KKV's consumer advice.🔗 www.kuluttajariita.fi

Liikenne- ja viestintävirasto TraficomSupervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 029 5345 610 🔗 www.traficom.fi/fi/puhelin-ja-laajakaista/puhelimen-ja-laajakaistan-kayttajalle

KuluttajaliittoIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.kuluttajaliitto.fi

❓ Questions

Can I leave during the minimum term?

Usually only by paying an exit fee or the remaining charges. Some situations, such as a change to your contract terms, can give you the right to leave earlier.

Does my contract renew automatically?

Many contracts run on after the minimum term. Whether the provider must remind you first, and how you can end it then, is in the rules for Finland on this page.

Does a phone bought with the contract change anything?

A phone or other equipment bought with the contract can come with its own payments. Check whether they continue if you end the service.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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📅 How long can a phone or internet contract last in Finland, and how do I end it?