Switch phone or internet provider in Finland

The short answer

When you switch internet provider, the old and new provider must keep you connected, apart from a break of at most one day, unless that is technically impossible. Your old contract ends once the switch is complete (110 a §).

Switching is mostly paperwork: the network stays where it is, only the company that provides your service changes. Who arranges the switch and how long the service may be down depends on the rules in Finland.

Official source: finlex.fi · Checked 2026-10-14

📜 The rules in Finland

The details

Mobile: make the new contract and say you want to keep your number. The new operator cancels your old subscription for you; porting usually takes a few days, and you can usually influence the date. (kkv.fi)
You can switch even during a fixed term, but you usually have to pay the old subscription's fees until the term ends. Check the end date and the fees before you switch. (kkv.fi)
The new operator may bill you only after your number has moved, and only if the porting happens. If your old operator makes a counter-offer before that and you accept it, the porting is cancelled. (kkv.fi)
Prepaid: when you switch, the old operator must refund your unused balance if you ask. It may charge for this only if the contract says so, and no more than its actual costs (134 a §). (finlex.fi)

Kilpailu- ja kuluttajavirasto (KKV) – kuluttajaneuvonta

Advice and help in a dispute if your written complaint to the operator brings no result. Phone service usually Monday to Wednesday 10–12 and Thursday 12–14, or use the online form.

📞 09 5110 1200 🔗 kkv.fi

Official source: kkv.fi · Checked 2026-10-14

Kuluttajariitalautakunta

Gives a free, non-binding recommendation on your dispute with the operator, after you have complained to the operator and contacted KKV's consumer advice.

🔗 kuluttajariita.fi

Official source: kuluttajariita.fi · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Finland.

🪜 Step by step

Check your current contractFind the end of the minimum term, the notice period and any exit fee. They are in your contract summary or online account.
Compare offersLook at the total cost over the whole term: set-up fees, equipment, and the price after any discount period ends.
Sign with the new providerSay whether you want to keep your number. Ask the new provider whether it arranges the switch and the end of your old contract.
Return equipment and check the final billSend back rented equipment if you are asked to, keep proof of it, and check that the old provider stops charging you.

📇 Who to contact

Kilpailu- ja kuluttajavirasto (KKV) – kuluttajaneuvontaAdvice and help in a dispute if your written complaint to the operator brings no result. Phone service usually Monday to Wednesday 10–12 and Thursday 12–14, or use the online form.📞 09 5110 1200 🔗 www.kkv.fi/kuluttaja-asiat/kuluttajaneuvonta

KuluttajariitalautakuntaGives a free, non-binding recommendation on your dispute with the operator, after you have complained to the operator and contacted KKV's consumer advice.🔗 www.kuluttajariita.fi

Liikenne- ja viestintävirasto TraficomSupervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 029 5345 610 🔗 www.traficom.fi/fi/puhelin-ja-laajakaista/puhelimen-ja-laajakaistan-kayttajalle

KuluttajaliittoIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.kuluttajaliitto.fi

❓ Questions

Will I be without phone or internet when I switch?

There can be a short break on the switching day. Ask both providers for the planned date, and see the rules for Finland on this page.

Can I switch before my contract ends?

Yes, but while the minimum term is still running you may have to pay an exit fee or the remaining monthly charges. Check your contract summary first.

Do I have to cancel the old contract myself?

That depends on the service and the rules in Finland. Ask the new provider and keep written confirmation of the end date.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🔄 How do I switch my phone or internet provider in Finland?