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Electricity & gas · Iceland
Checked 2026-09-30

🔗 New or bigger grid connection in Iceland: how long may it take and who do I complain to?

The short answer

A new home, a heat pump, a charging point or solar panels can need a new or bigger connection. The grid operator does this work, and many countries set deadlines and rules on costs.

📜 The rules in Iceland

Grid connection

The distribution company must connect everyone who meets the technical requirements and pays the connection fee in its published tariff. It may refuse only for reasons of capacity, safety or network quality, and must give the refusal in writing with reasons.

Official source: reglugerd.is · Checked 2026-09-30

🪜 Step by step

  1. Apply to the grid operatorApply to the grid operator for your address, not your supplier. Say what you want to connect and the capacity you need.
  2. Ask for a quote and a dateThe grid operator should tell you the cost and when the work will be done. See the rules for Iceland below.
  3. Keep track of deadlinesWrite down the dates. If a deadline is missed, ask why in writing.
  4. Complain if it goes wrongComplain to the grid operator first, then to the body named below.

📇 Who to contact

Veitur — Reykjavík, Seltjarnarnes, Kópavogur, Garðabær norðan Hraunholtslækjar, Mosfellsbær, Kjalarnes og AkranesRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 516 6161🔗 www.veitur.is
RARIK — Allt landið nema Vestfirðir, suðvesturhornið, Árborg, Vestmannaeyjar og AkureyriRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 528 9000🔗 www.rarik.is
HS Veitur — Reykjanesskagi, Hafnarfjörður, Álftanes og syðri hluti Garðabæjar, Árborg og VestmannaeyjarRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 422 5200🔗 www.hsveitur.is
Norðurorka — AkureyriRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 460 1300🔗 no.is
Orkubú Vestfjarða — VestfirðirRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 450 3200🔗 www.ov.is
Raforkueftirlitið (Umhverfis- og orkustofnun)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +354 569 6000🔗 uos.is/raforkueftirlitid
Kærunefnd vöru- og þjónustukaupaSettles disputes with energy companiesWhen the company has not solved your complaint📞 +354 510 1125🔗 island.is/v/kaerunefnd-voru-og-thjonustukaupa

❓ Questions

Who pays for the connection?

Usually the customer pays a connection charge set by the grid operator or the regulator.

Why does my grid operator refuse or delay?

Sometimes the local grid is full. Ask for the reason and the expected date in writing.

Do I need a new connection for solar panels?

Often not for small systems, but you usually have to register them with the grid operator.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔋Charging an EV at home→📣Complaint about a supplier→🔄Switching supplier→📈Price increase→🧾Wrong or high bill→

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