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Electricity & gas · Iceland
Checked 2026-09-27

🔌 Power cut in Iceland: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in Iceland

Power cut

Report power cuts to the distribution company for your area, not to your electricity seller. Only one distributor serves each place; the numbers below come from each distributor's own website (for Veitur its emergency number). RARIK and HS Veitur answer outside office hours on the same number; Norðurorka's electricity on-call line outside office hours is 892 1514. Distributors must pay compensation for prolonged interruptions; no fixed amounts are set in the rules.

Official source: uos.is · Checked 2026-09-27

🪜 Step by step

  1. Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
  2. Report it to the grid operatorUse the fault number or outage map of your grid operator below.
  3. Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
  4. Ask about compensationLong outages can give a right to compensation. See the rules for Iceland below.

📇 Who to contact

Veitur — Reykjavík, Seltjarnarnes, Kópavogur, Garðabær norðan Hraunholtslækjar, Mosfellsbær, Kjalarnes og AkranesRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 516 6161🔗 www.veitur.is
RARIK — Allt landið nema Vestfirðir, suðvesturhornið, Árborg, Vestmannaeyjar og AkureyriRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 528 9000🔗 www.rarik.is
HS Veitur — Reykjanesskagi, Hafnarfjörður, Álftanes og syðri hluti Garðabæjar, Árborg og VestmannaeyjarRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 422 5200🔗 www.hsveitur.is
Norðurorka — AkureyriRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 460 1300🔗 no.is
Orkubú Vestfjarða — VestfirðirRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 450 3200🔗 www.ov.is
Raforkueftirlitið (Umhverfis- og orkustofnun)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +354 569 6000🔗 uos.is/raforkueftirlitid

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for Iceland are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

More help in Iceland

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