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Subscriptions · Italy
Checked 2026-09-30

📶 How do I leave my phone or internet contract in Italy?

Short answer

A first contract term is at most 24 months. Once it is over and the contract runs on, you can leave with short notice. If the provider changes the price or terms, you can usually leave without a fee.

⏱ DeadlineAfter the first term: the short notice period in the rules below. After a change of terms: act within the period in the provider’s message.

📜 Your rights

EUThe EU rule

EU consumer law applies in every EU country. Your country writes it into its own law — the national rule is below.

  • The first commitment period of a consumer contract is at most 24 months; countries may set a shorter maximum (Art. 105(1) Directive (EU) 2018/1972).
  • If the contract is automatically extended after that period, you may end it at any time with at most one month’s notice, paying only for the service during the notice period (Art. 105(3)).
  • Before an automatic extension the provider must tell you, on a durable medium, that the commitment ends, how to end the contract and its best tariffs (Art. 105(3)).
  • If the provider changes the contract terms, you may end the contract without further costs, unless the change is only to your benefit, purely administrative with no negative effect, or required by law (Art. 105(4)).
  • The provider must tell you about such a change at least one month in advance; you can end the contract within one month of that notice (countries may extend this to three months) (Art. 105(4)).
Official source: publications.europa.eu · Checked 2026-09-30

The rules in Italy

A phone or internet contract may bind you for at most 24 months. After automatic renewal you can leave at any time with at most one month's notice, without penalty. If the provider changes the terms to your disadvantage, you can leave free of charge.

  • The provider must announce contract changes at least 30 days in advance on a durable medium. You can withdraw without penalty within 60 days of that notice, unless the changes are only beneficial, purely administrative or required by law. (normattiva.it)
  • Providers must offer at least one plan with an initial term of at most 12 months, and must inform you at least two months before an automatic renewal about the end of your commitment and how to cancel. (normattiva.it)
  • Before going to court you must try the free mandatory conciliation on AGCOM's ConciliaWeb platform or before your regional Co.re.com. (agcom.it)
Law: art. 98-septies decies D.Lgs. 259/2003 (Codice delle comunicazioni elettroniche); art. 1, commi 3 e 3-bis, D.L. 7/2007
Official source: normattiva.it · Checked 2026-09-30

🪜 Step by step

  1. Check your datesStart date, first term, and whether the contract now runs on automatically.
  2. Price or terms changed?Keep the provider’s message: it starts your period to leave without a fee.
  3. Send the noticeUse the letter below, with your customer number and phone number or line ID.
  4. Switching provider?The new provider can arrange number porting and the switch; the old one may not charge for porting.
  5. Disputed bill or fee?The telecom dispute body under “If the trader does not answer”.

✉️ Your letter

Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.

Fill in your details. The letter appears on this page: copy it into an e-mail or the trader’s contact form, or print it. Nothing you type is stored.

Name of the shop or company
Why you are leaving required
Your full name
Optional, but a letter by post needs it.
Language of the letter

🧭 If the trader does not answer

Give the trader the time in your letter. Then, in this order:

An out-of-court dispute body (ADR) can settle it. The trader has to tell you which ADR body covers it (on its website, terms or in its reply).

ConciliaWeb (AGCOM) / Co.re.com regionaliFree mandatory conciliation with phone, internet and pay-TV providers before going to court.🔗 conciliaweb.agcom.it
Autorità per le Garanzie nelle Comunicazioni (AGCOM)Telecom regulator; explains your rights on cancelling, switching and offer transparency.🔗 agcom.it

Trader in another EU country? The European Consumer Centre helps for free.

Centro Europeo Consumatori Italia (ECC-Net Italia)Free help with disputes against traders in another EU country.📞 +39 06 44238090 🔗 ecc-netitalia.it
Giudice di paceCivil court for claims on movable goods worth up to €10,000.🔗 giustizia.it

European Small Claims Procedure: for cross-border claims up to €5,000, a written procedure without a lawyer. e-justice.europa.eu

The EU’s online dispute resolution platform (ODR) closed on 20 July 2025. Use the bodies on this page instead.

📇 Every office for this in Italy →

❓ Frequently asked questions

Can the provider charge the rest of the term when I leave after a price rise?

Not when the law gives you the right to leave without further costs because of a change of terms (see the rules below). A discounted phone you are still paying off may have to be paid.

What counts as a change of terms?

A price rise, fewer services or a slower speed are changes. A change that is only to your benefit or required by law is not.

Can I cancel a new contract taken online?

Yes, within 14 days of the contract, without a reason.

📎 Sources

Checked: 2026-09-30

🔎 What people search

  • “cancel phone contract Italy”
  • “leave internet contract price rise”
  • “mobile contract after 24 months notice”
  • “provider raised price can I cancel”
  • “termination letter broadband”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related

📲Digital content not working→💳Unauthorised payment→↩️Return an online order→💶Refund not received→📇Every office for this in Italy→

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