New grid connection in Cyprus: deadlines, complaints

The short answer

A new home, a heat pump, a charging point or solar panels can need a new or bigger connection. The grid operator does this work, and many countries set deadlines and rules on costs.

📜 The rules in Cyprus

Grid connection

The distribution operator (EAC DSO) must show in its connection offer the detailed equipment costs, including unit prices. It may refuse access only for lack of capacity, with duly justified objective reasons; you can then use CERA's dispute procedure.

Small renewable self-consumption systems up to 10.8 kW (up to 50 kW if the grid stays safe) connect after a simple notification to the DSO. If the DSO does not refuse or propose another connection point within one month, you may connect. (cera.org.cy)

Official source: cera.org.cy · Checked 2026-09-30

🪜 Step by step

Apply to the grid operatorApply to the grid operator for your address, not your supplier. Say what you want to connect and the capacity you need.
Ask for a quote and a dateThe grid operator should tell you the cost and when the work will be done. See the rules for Cyprus below.
Keep track of deadlinesWrite down the dates. If a deadline is missed, ask why in writing.
Complain if it goes wrongComplain to the grid operator first, then to the body named below.

📇 Who to contact

ΑΗΚ - Διαχειριστής Συστήματος Διανομής (ΔΣΔ) — Όλη η Κύπρος (δίκτυο ΑΗΚ)Runs the local grid, meters and connectionsPower cut, meter problem, new connection📞 1800 🔗 pilot.eac.com.cy/distribution/faults

ΡΑΕΚ - Ρυθμιστική Αρχή Ενέργειας Κύπρου (CERA)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 00357 22 666363 🔗 www.cera.org.cy/el-gr/katanalotes

ΡΑΕΚ - Υποβολή ΠαραπόνουSettles disputes with energy companiesWhen the company has not solved your complaint🔗 www.cera.org.cy/el-gr/forma-paraponon

❓ Questions

Who pays for the connection?

Usually the customer pays a connection charge set by the grid operator or the regulator.

Why does my grid operator refuse or delay?

Sometimes the local grid is full. Ask for the reason and the expected date in writing.

Do I need a new connection for solar panels?

Often not for small systems, but you usually have to register them with the grid operator.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🔗 New or bigger grid connection in Cyprus: how long may it take and who do I complain to?