My energy bill is wrong or far too high in Cyprus. What now?
Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.
📜 The rules in Cyprus
What to do first
Complain first to your supplier or the distribution system operator; they must reply within 20 days (3 days for bill complaints). If unhappy, resubmit within 7 days. Only then can you complain in writing to CERA.
Protection against cut-off
Before a planned disconnection, household customers must be informed well in advance about alternatives, such as payment plans, prepayment systems, debt advice, energy audits or a temporary postponement, at no extra charge.
🪜 Step by step
- Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
- Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
- Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
- EscalateIf the supplier does not fix it in time, go to the dispute body below.
📇 Who to contact
❓ Questions
Should I pay a bill I dispute?
If you can, pay the part you agree with and dispute the rest in writing. That protects you best.
Can the supplier estimate my use?
Yes, if no reading was available. You can always send a real reading and ask for a correction.
How far back can they bill me?
The limits differ per country. Ask the energy regulator if you get a large back-bill.
📎 Sources
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