My energy supplier is raising prices in Cyprus. What can I do?
A supplier cannot raise your price overnight. It has to warn you in advance, and that notice often gives you the right to leave.
📜 The rules in Cyprus
Price rises
Suppliers must tell household customers clearly about any price adjustment, its reasons and scope, at least one month before it takes effect. If you do not accept the new price or terms, you remain free to terminate your contract.
Switching supplier
You can switch supplier easily and at no extra cost. The switch must be completed within three weeks, subject to your contract terms (e.g. notice, minimum duration); since January 2026 the technical switch takes up to 24 hours on any working day. You get a final bill within six weeks.
🪜 Step by step
- Read the letterNote the new price, the date it starts, and whether your contract has a fixed price until a certain date.
- Check if it is allowedA fixed price normally cannot be raised before its end date. Compare the notice you got with the rules for Cyprus below.
- Compare and decideCheck whether another offer is cheaper. If you leave because of the increase, do it before the new price applies.
- Complain if the rules were brokenIf you were not informed properly, complain in writing to the supplier, then to the dispute body below.
📇 Who to contact
❓ Questions
Can a fixed price be raised?
Normally not during the fixed period, unless your contract says so. Taxes and levies can still change.
Do I pay an exit fee if I leave after a price rise?
In many countries you can leave without a fee when the price goes up. The rules for Cyprus are on this page.
What if I missed the letter?
Ask the supplier for a copy and the date it was sent. If they cannot show proper notice, complain.
📎 Sources
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