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Electricity & gas · Finland
Checked 2026-09-30

🔗 New or bigger grid connection in Finland: how long may it take and who do I complain to?

The short answer

A new home, a heat pump, a charging point or solar panels can need a new or bigger connection. The grid operator does this work, and many countries set deadlines and rules on costs.

📜 The rules in Finland

Grid connection

For a new house or cottage, make a connection agreement with the local network company; in blocks of flats and terraced housing companies the housing company decides. Since 1 July 2025 a connection to the distribution network must normally be ready within six months.

  • Energiavirasto has confirmed the methods for setting connection fees. You have the right to a comprehensive and sufficiently detailed estimate of connection costs from the network company. (energiavirasto.fi)
  • A longer time is allowed only if the scope or technical work, or another special reason, requires it. Network companies must handle customer complaints simply, fairly and promptly. (energiavirasto.fi)
Official source: energiavirasto.fi · Checked 2026-09-30

🪜 Step by step

  1. Apply to the grid operatorApply to the grid operator for your address, not your supplier. Say what you want to connect and the capacity you need.
  2. Ask for a quote and a dateThe grid operator should tell you the cost and when the work will be done. See the rules for Finland below.
  3. Keep track of deadlinesWrite down the dates. If a deadline is missed, ask why in writing.
  4. Complain if it goes wrongComplain to the grid operator first, then to the body named below.

📇 Who to contact

EnergiavirastoSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 029 5050 000🔗 energiavirasto.fi
KuluttajariitalautakuntaSettles disputes with energy companiesWhen the company has not solved your complaint🔗 www.kuluttajariita.fi

❓ Questions

Who pays for the connection?

Usually the customer pays a connection charge set by the grid operator or the regulator.

Why does my grid operator refuse or delay?

Sometimes the local grid is full. Ask for the reason and the expected date in writing.

Do I need a new connection for solar panels?

Often not for small systems, but you usually have to register them with the grid operator.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

☀️Solar panels→📣Complaint about a supplier→🔄Switching supplier→📈Price increase→🧾Wrong or high bill→

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