My energy bill is wrong or far too high in Finland. What now?

The short answer

Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.

📜 The rules in Finland

What to do first

First complain to the company in writing. If that fails, contact the KKV consumer advice service (09 5110 1200); the board may refuse your case if you skip this step. Then apply to the board.

Kuluttajariitalautakunta · free 🔗 kuluttajariita.fi

Official source: kuluttajariita.fi · Checked 2026-09-27

Protection against cut-off

A cut-off warning can come two weeks after a payment reminder; power can be cut at the earliest five weeks after the due date. Serious illness or unemployment: two months. Electrically heated permanent homes: not before four months from October to April.

Official source: energiavirasto.fi · Checked 2026-09-27

🪜 Step by step

Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
EscalateIf the supplier does not fix it in time, go to the dispute body below.

📇 Who to contact

KuluttajariitalautakuntaSettles disputes with energy companiesWhen the company has not solved your complaint🔗 www.kuluttajariita.fi

EnergiavirastoSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 029 5050 000 🔗 energiavirasto.fi

KuluttajaliittoIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.kuluttajaliitto.fi

❓ Questions

Should I pay a bill I dispute?

If you can, pay the part you agree with and dispute the rest in writing. That protects you best.

Can the supplier estimate my use?

Yes, if no reading was available. You can always send a real reading and ask for a correction.

How far back can they bill me?

The limits differ per country. Ask the energy regulator if you get a large back-bill.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🧾 My energy bill is wrong or far too high in Finland. What now?