Medical complaint — Συνήγορος του Πολίτη · Greece

Direct answer

Start with the complaints officer of the hospital or practice — every provider must have one, and most issues are resolved there with an explanation or apology. If not, Συνήγορος του Πολίτη — Κύκλος Υγείας (213 1306600) is the independent body for patient complaints in Greece: free, and it can investigate. Concerns about a doctor's fitness to practise go to Ιατρικός Σύλλογος (pis.gr). For compensation after a treatment error, Αστικά δικαστήρια — αγωγή αποζημίωσης or a lawyer — and ask for your full medical file first, which you are entitled to.

Call firstΣυνήγορος του Πολίτη — Κύκλος Υγείας

Report toΙατρικός Σύλλογος

If that failsΑστικά δικαστήρια — αγωγή αποζημίωσης

🗣️ What to say

"On [date] I was treated at [provider] by [name]. I want to make a formal complaint about [what happened]. I request a written response, and a copy of my complete medical file."

🪜 Step by step

Ask for your fileYou have the right to a copy of your records. Get it before anything else; it is the evidence.
Complaints officer firstIn writing, with dates and names. A response within a set time is mandatory.
Not resolved: Συνήγορος του Πολίτη — Κύκλος ΥγείαςThe patient ombudsman or complaints commission investigates independently and free of charge.
Professional conduct: Ιατρικός ΣύλλογοςThe medical council or disciplinary board deals with the doctor's conduct, not with your compensation.
Compensation: Αστικά δικαστήρια — αγωγή αποζημίωσηςLiability claims run through the provider's insurer or a compensation scheme; deadlines apply from the moment you knew of the harm.

📇 All contacts

Συνήγορος του Πολίτη — Κύκλος ΥγείαςIndependent investigation of complaints about public hospitalsWhen the hospital's office does not respond📞 213 1306600 🔗 www.synigoros.gr

Ιατρικός ΣύλλογοςDisciplinary complaint, doctors' ethicsFor conduct against the professional code🔗 pis.gr

Αστικά δικαστήρια — αγωγή αποζημίωσηςCompensation for medical error, with a lawyerWith the complete medical file in hand🔗 www.ministryofjustice.gr

❓ Frequently asked

Can I switch doctor during the complaint?

Yes, at any time. The complaint does not affect your right to care.

Is there a deadline?

Complaints: usually none, but sooner is stronger. Compensation claims: often 3–5 years from discovery. Ask Συνήγορος του Πολίτη — Κύκλος Υγείας.

They say the file is "internal"

It is not. Your medical records are yours to read and copy; refusal is itself a complaint for Συνήγορος του Πολίτη — Κύκλος Υγείας.

📎 Sources

Last checked: 2026-09-26

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“complaint about doctor Greece”
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“hospital complaint procedure”
“medical error compensation Greece”
“get my medical records”

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