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Money · Greece
Updated September 2026

🔁 They will not let me cancel my subscription — who helps?

Direct answer

Since 2022, a contract you can sign online must be cancellable online too, and after the first term it renews only month to month with a one-month notice in most EU countries. Cancel in writing (email is fine), keep the proof, and stop the direct debit if they keep charging. Γενική Γραμματεία Καταναλωτή — 1520 (1520) is the consumer body for Greece and takes complaints about subscription traps; for a company in another EU country, Ευρωπαϊκό Κέντρο Καταναλωτή Ελλάδας (210 6460284) helps free of charge. The last step is Συνήγορος του Καταναλωτή (210 6460862).

Call firstΓενική Γραμματεία Καταναλωτή — 1520
Report toΕυρωπαϊκό Κέντρο Καταναλωτή Ελλάδας
If that failsΣυνήγορος του Καταναλωτή

🗣️ What to say

"I cancel my subscription [number] with effect from the earliest possible date. Please confirm the end date in writing within 14 days. I do not consent to any further charges after that date."

🪜 Step by step

  1. Cancel in writing, datedEmail to the address in the terms, or the online cancel button. Screenshot the confirmation. Phone-only cancellation is not allowed for consumers.
  2. Know the termAfter the initial period, the contract is month to month with one month's notice in most countries. A tacit renewal for another year is not valid unless you were clearly warned.
  3. Stop the moneyRevoke the direct debit or card mandate at your bank. Charges after a valid cancellation can be reclaimed.
  4. Complain to Γενική Γραμματεία Καταναλωτή — 1520Attach the cancellation and the charges. Repeated complaints about the same company trigger enforcement.
  5. Cross-border or stubborn: Ευρωπαϊκό Κέντρο Καταναλωτή Ελλάδας, then Συνήγορος του ΚαταναλωτήECC for companies elsewhere in the EU; the dispute body if the company simply refuses.

📇 All contacts

Γενική Γραμματεία Καταναλωτή — 1520Complaint, advice, intervention with the supplierWhen the shop refuses📞 1520🔗 www.mindev.gov.gr/καταναλωτής
Ευρωπαϊκό Κέντρο Καταναλωτή ΕλλάδαςFree help with sellers in other EU countriesSeller in another EU country, Norway or Iceland📞 210 6460284🔗 www.eccgreece.gr
Συνήγορος του ΚαταναλωτήIndependent out-of-court resolution, freeAfter a written complaint without a solution📞 210 6460862🔗 www.synigoroskatanaloti.gr
Δικηγορικός Σύλλογος — νομική βοήθειαFree legal aid for low incomesIf a lawyer is needed for a larger amount🔗 www.dsa.gr

❓ Frequently asked

They say I must call to cancel

For a contract signed online, no. Write instead and say the online route was unavailable.

I cancelled but they keep charging

Reclaim the amounts through your bank (unauthorised direct debits can be reversed) and send the company a final demand.

Gym, dating app, streaming — same rules?

Same EU rules, with national details on notice periods. Gyms are the classic case; the one-month rule applies after the first term.

📎 Sources

Last checked: 2026-09-26

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Recognise your own search? The answer above covers all of these.

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🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📦Faulty goods, no refund→📶Phone or internet contract→💳Scammed online→⚡Energy bill dispute→

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