Internet slower than promised in Iceland: your rights

The short answer

Under the EU Open Internet Regulation, which applies in Iceland, a significant, continuous or regularly recurring gap between your actual speed and the speed your provider states counts as non-conformity, if a monitoring mechanism certified by the regulator establishes it.

Your contract states the speeds your provider promises. If the real speed falls clearly and repeatedly below them, you may be able to pay less or end the contract. A measurement with the official tool, where there is one, is the strongest proof.

Official source: eur-lex.europa.eu · Checked 2026-10-14

📜 The rules in Iceland

What you can do

Keep evidence and complain to your provider in writing. No certified speed monitoring tool was found on Fjarskiptastofa's website. If the provider breaks its legal duties, you can complain to Fjarskiptastofa.

The details

Regulation 1128/2018 gives articles 1 to 6 and 8 to 10 of EU Regulation 2015/2120 legal force in Iceland. (island.is)
Iceland's own right to cancel at once for significant or repeated gaps between actual and promised performance covers services other than internet access. (island.is)
If you think you lack usable internet at your registered home, you can ask Fjarskiptastofa to measure it. It must do so if there are signs its data give the wrong picture. (island.is)

Fjarskiptastofa

Iceland's telecom regulator. It takes complaints from consumers who think a provider breaks its duties under the telecom rules, tries to settle the dispute quickly and otherwise decides it.

📞 +354 510 1500 🔗 fjarskiptastofa.is

Official source: island.is · Checked 2026-10-14

🪜 Step by step

Find the promised speedsYour contract summary lists the speeds, often as a maximum, a normally available and a minimum speed.
Measure properlyUse a cable instead of Wi‑Fi, close other devices and measure several times on different days, with the official tool if there is one.
Report it to the providerSend the results, ask for the problem to be fixed and keep a copy of everything you send and receive.
Use your rightsIf nothing improves, ask for a lower price or to end the contract, and go to the dispute body if the provider refuses.

📇 Who to contact

FjarskiptastofaIceland's telecom regulator. It takes complaints from consumers who think a provider breaks its duties under the telecom rules, tries to settle the dispute quickly and otherwise decides it.📞 +354 510 1500 🔗 www.fjarskiptastofa.is

Fjarskiptastofa (kvartanir neytenda)Settles disputes between customers and providersWhen the provider has not solved your complaint📞 +354 510 1500 🔗 www.fjarskiptastofa.is/fjarskiptastofa/tolfraedi-og-gagnasafn/rafraenar-umsoknir-og-tilkynningar/kvortun-fra-neytendum-til-fjarskiptastofu

❓ Questions

Does a quick speed test in an app count?

It helps you spot a problem. As proof, a measurement made the way the regulator or your contract describes carries much more weight.

Does this apply to mobile internet too?

Mobile speeds change with place and network load, and the rules for mobile are often different. See the rules for Iceland on this page.

Is slow Wi‑Fi the provider’s fault?

Not always. Walls, distance and old devices slow Wi‑Fi down. Measure with a cable first.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🐢 My internet is slower than promised: what can I do in Iceland?