⚖️ My phone or internet provider will not solve my complaint: where can I go for free in Iceland?

The details

• Fjarskiptastofa aims to resolve disputes as quickly as possible. If it cannot do so within four months, it tells the parties when to expect a result. (island.is)
• You can appeal the decision to the appeals committee within four weeks, and consumers cannot be charged a fee. Its ruling should normally come within twelve weeks. (island.is)
• You can take the committee's ruling to court within six months, or go to court directly within three months of Fjarskiptastofa's decision. (island.is)
• The form asks what you complain about, your reasons and your claim, and whether the matter is before another authority or a court. You can attach documents. (fjarskiptastofa.is)

Fjarskiptastofa

Iceland's telecom regulator. It takes complaints from consumers who think a provider breaks its duties under the telecom rules, tries to settle the dispute quickly and otherwise decides it.

Úrskurðarnefnd fjarskipta- og póstmála

The appeals committee for Fjarskiptastofa's decisions. An appeal must reach it within four weeks of learning of the decision, and consumers cannot be charged a fee.

Free dispute resolution

Fjarskiptastofa (kvartanir neytenda)

What to do first: Complain to your provider first. If you still think it broke its legal duties, send Fjarskiptastofa a complaint on its online form. It asks the provider for its view and tries to settle the dispute before deciding.

Time limit: No general deadline for the complaint itself was found. If you disagree with Fjarskiptastofa's decision, your appeal must reach the appeals committee within four weeks of learning of the decision.