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Electricity & gas · Norway
Checked 2026-09-30

🔗 New or bigger grid connection in Norway: how long may it take and who do I complain to?

The short answer

A new home, a heat pump, a charging point or solar panels can need a new or bigger connection. The grid operator does this work, and many countries set deadlines and rules on costs.

📜 The rules in Norway

Grid connection

Grid companies must give everyone access to the grid on non-discriminatory terms. If the company must invest to increase capacity for you, you pay a connection charge (anleggsbidrag) for all or part of the cost. Disputes about connection or the charge can be taken to RME.

  • If capacity must be expanded, you are entitled to a sound, indicative timetable showing when you can expect to be connected. (nve.no)
  • The grid company's duty to connect you applies only if you are willing to pay the required tariffs. (nve.no)
Official source: nve.no · Checked 2026-09-30

🪜 Step by step

  1. Apply to the grid operatorApply to the grid operator for your address, not your supplier. Say what you want to connect and the capacity you need.
  2. Ask for a quote and a dateThe grid operator should tell you the cost and when the work will be done. See the rules for Norway below.
  3. Keep track of deadlinesWrite down the dates. If a deadline is missed, ask why in writing.
  4. Complain if it goes wrongComplain to the grid operator first, then to the body named below.

📇 Who to contact

Reguleringsmyndigheten for energi (RME), part of NVESupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 22 95 90 00🔗 www.nve.no/reguleringsmyndigheten
ElklagenemndaSettles disputes with energy companiesWhen the company has not solved your complaint📞 23 08 84 70🔗 www.elklagenemnda.no

❓ Questions

Who pays for the connection?

Usually the customer pays a connection charge set by the grid operator or the regulator.

Why does my grid operator refuse or delay?

Sometimes the local grid is full. Ask for the reason and the expected date in writing.

Do I need a new connection for solar panels?

Often not for small systems, but you usually have to register them with the grid operator.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

☀️Solar panels→🔋Charging an EV at home→📣Complaint about a supplier→🔄Switching supplier→📈Price increase→

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